the screen goes black during the calls
My iPhone X screen goes black during a call and the only way to wake it up is to start shutting off the phone, which ends the call. Is there a fix for this?
iPhone XS Max, iOS 13
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
đź’ˇ Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
My iPhone X screen goes black during a call and the only way to wake it up is to start shutting off the phone, which ends the call. Is there a fix for this?
iPhone XS Max, iOS 13
The iPhone is designed to have the screen blackout while you are on the phone to prevent you from errantly pushing any buttons with the side of your face. When you bring the iPhone down from your face, the screen should light up again. If you are on speaker phone, the screen should dim some, but not go completely black. To wake it up, you should just need to tap on the screen. If that is not the behavior that you are seeing, please describe the problem, as it could be something linked to the proximity sensor.
The iPhone is designed to have the screen blackout while you are on the phone to prevent you from errantly pushing any buttons with the side of your face. When you bring the iPhone down from your face, the screen should light up again. If you are on speaker phone, the screen should dim some, but not go completely black. To wake it up, you should just need to tap on the screen. If that is not the behavior that you are seeing, please describe the problem, as it could be something linked to the proximity sensor.
the screen goes black during the calls