Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mokobrosly Author

Level 1

4 points

Goes black

My iPhone X screen goes black during a call and the only way to wake it up is to start shutting off the phone, which ends the call. Is there a fix for this?

Posted on Aug 23, 2022 1:55 AM

Best reply

MrBill3

Level 10

103,660 points

Posted on Aug 23, 2022 4:57 AM

Hello,

The screen is designed to go black while the phone is near your ear, but is supposed to come back on when away from your ear. Do you have a screen protector on your phone? If so, perhaps it is covering the proximity sensor which controls it.

If not, perform an on-line search on "proximity sensor not working" to get a list of suggestions.

If no help, have it checked:

Find Locations

Good luck.

View in context

Goes black

Similar questions