Could not start my iphone 8, update it from itunes shows error 14 - ASR: Could not restore - No space left on device

Question

Level 1

8 points

Could not start my iphone 8, update it from itunes shows error 14 - ASR: Could not restore - No space left on device

Hi,

My wife's iphone 8 went out of space, and not it won't turn on. When trying to update the OS from ITunes, it I'm getting error 14, and in the logs, I see the following log entries:

ASR: Could not restore - No space left on device
[15:01:59.9071] ASR STATUS: fail
[15:01:59.9071] restore_apfs_image : failed to restore an APFS image, error = 14
...
[15:01:59.9261] Failure Description:
[15:01:59.9261] Depth:0 Code:-1 Error:AMRestorePerformRestoreModeRestoreWithError failed with error: 14
[15:01:59.9261] Depth:1 Code:14 Error:Failed to handle message type StatusMsg
[15:01:59.9261] Depth:2 Code:14 Error:failed to restore APFS image

I called Apple support, they said that there is nothing to do but restore which will delete the entire data. To be honest, I don't even care about the phone itself, but the data in it as it includes the past 2 years images and photos of my 2 years old boy. This is very very disappointing and feels like very poor serviceability, definitely does not feel 'Apple' at all, the data does exists, but I don't have a way to access it because the OS is broken, unreasonable and definitely a bug.

Unfortunately, it feels like there is no one to talk in Apple's support and they don't really care. I'm sure that there is a way to access and extract the data somehow, but I'm not sure how.

Any advice on how to restore the data will be highly appreciated.

Thanks

Posted on Jan 24, 2020 9:36 AM

Reply

Answer 1

Top-ranking reply

razmee209

Level 10

193,716 points

Jan 24, 2020 10:00 AM in response to shaybag

Error 14 Get help with iOS update and restore errors - Apple Support

if photos are important then why don't you back them up How to back up your iPhone, iPad, and iPod touch - Apple Support

sync them to icloud Set up and use iCloud Photos - Apple Support

or import them to your computer to your computer Transfer photos and videos from your iPhone, iPad, or iPod touch - Apple Support

It isn't Apple jobs to back up your data it 's you.

Reply

Answer 2

Jan 24, 2020 10:04 AM in response to shaybag

See if any of these Apple support documents will help

Get help with iOS update and restore errors

https://support.apple.com/en-us/HT204770#hardware

If you can't update or restore your iPhone, iPad, or

iPod touch

https://support.apple.com/en-in/HT201263

If your iPhone, iPad, or iPod touch won't turn on or

is frozen

https://support.apple.com/en-us/HT201412

Reply

Answer 3

shaybag Author

Level 1

8 points

Jan 24, 2020 10:42 AM in response to razmee209

@razmee209 it's isn't apple job to backup my data, but it is definitely not their job to block me accessing my phone storage if their OS is corrupted for any reason.

I've went over all suggested links, but didn't find any solution to copy the data so far.

Will be great if anyone know a way to access the storage directly.

Reply

Answer 4

shaybag Author

Level 1

8 points

Jan 24, 2020 10:57 AM in response to razmee209

This is not true, the data does exist and consumes the phone storage, the OS can't start due to corruption and not enough space, but the data is just binary files stored on the IPhone storage and I'm interested of finding a method to directly accessing the storage to get the binary files. I understand that you are not a ware on such method, that is ok, but let's wait and give the stage for other people who might have some suggestions.

Reply