AirPods Pro - battery drain/loss in one of the pods

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Level 1

50 points

AirPods Pro - battery drain/loss in one of the pods

Hi there,

I have pretty major issue with my AirPods Pro (purchased in December). When I leave them in the charging case for a night one of the pods battery depletes completely. It’s battery is at around 90% when I put it in but when I try to use it in the morning the pod battery is at 0%.

I have restarted them but that did not help. What should I do? It’s really frustrating when I want to use them at the gym and have to do the whole training without music.

best,

Filip

Posted on Jan 26, 2020 1:33 AM

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Answer 1

Top-ranking reply

Shanesnh

Level 4

1,745 points

Jan 27, 2020 9:26 AM in response to FilipCh

Make sure each Pod is fully inside the case and the case "confirms" it with a flash when you put it in. I've had it happen once or twice where one of the Pods doesn't charge...

Try a full re-pair, reset, and try again.

Start with Unpairing/"Forgetting" the Device:

Settings > Bluetooth > Airpods > Forget this device. Confirm it.

Put both Airpods in their case, charge them via Lightning for a few minutes (or preferably until the case is 100%). Unplug them. Open the case and hold the button on the back of the case for 15+ seconds or until the light flashes white. Hold them near your iPhone and see if the pairing screen comes up and pair them. If not, repeat until it does. But if you can't see the screen pop up, then manually pair within Bluetooth.

If it doesn't work, open a case with Apple Support here: https://support.apple.com/airpods

Also please let me know the Firmware Version if it doesn't work:

Settings > General > About > AirPods > Firmware Version

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Answer 2

Shanesnh

Level 4

1,745 points

Jan 27, 2020 12:15 PM in response to FilipCh

FilipCh, which store did you go to? Did you make a Genius Bar appointment at a retail Apple Store?

Please try to chat with a rep online at www.support.apple.com/airpods

A swap out should take a matter of minutes. I don't know who told you something about a month. So, you need to talk to someone else or a supervisor. You can chat with someone at the support link there.

Repair/Service request: https://support.apple.com/airpods/repair/service

There is a link there to "Make an appointment or request service"

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Answer 3

FilipCh Author

Level 1

50 points

Jan 27, 2020 1:05 PM in response to Shanesnh

We don’t have Apple stores here in Poland. All we have is official distributor and places that I could compare to Best Buy. I bought them in this Best Buy kind of place and they will send it to official distributor as official distributor wouldn’t accept them from me. Takes some time unfortunately.

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Answer 4

FilipCh Author

Level 1

50 points

Jan 27, 2020 11:51 AM in response to Shanesnh

Hi,

thank you for the advice but I did try all of the steps and it kept on happening. I went to the shop and asked them to either repair or replace them but it will take at least a month which sucks big time as they were not cheap and not even two months passed since I bought them. First apple product since long time that seemed really good or even perfect, must have been too good to be true I guess.

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AirPods Pro - battery drain/loss in one of the pods

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