I bought my Apple tv secondhand and have reset it and updated the software but when I move through the screens it asks me for an Apple ID password that relates to the previous owner. How do I get passed this and delete any reference to him please?

Question

I bought my Apple tv secondhand and have reset it and updated the software but when I move through the screens it asks me for an Apple ID password that relates to the previous owner. How do I get passed this and delete any reference to him please?

Apple TV 4K, tvOS 13

Posted on Jan 26, 2020 9:15 AM

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Answer 1

Jan 26, 2020 11:53 AM in response to Urquhart1244

Thanks. Reset only and no update this time and it worked. Cheers

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Answer 2

Urquhart1244

Level 10

146,232 points

Jan 26, 2020 9:37 AM in response to TVhelprequiredplease

After a proper reset, it shouldn’t ask credentials of a previous owner.

Do try resetting again.

Reset or restore your Apple TV to its factory settings - Apple Support

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I bought my Apple tv secondhand and have reset it and updated the software but when I move through the screens it asks me for an Apple ID password that relates to the previous owner. How do I get passed this and delete any reference to him please?

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