Why do I keep getting a request to sign in to Apple ID that has never been associated with my watch or iPhone

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Level 1

8 points

Why do I keep getting a request to sign in to Apple ID that has never been associated with my watch or iPhone

I own an iPhone XS and an Apple Watch 4 and I keep getting a request to sign in to my husband’s old Apple ID. It Is not mine and has never been associated with either of my devices and is not even his current Apple ID.

It bounces between showing on the watch or on my phone and if I cancel it on either of them it pops up on the other.

It is a perpetual loop that happens for a day then not for a couple of days and it’s driving me nuts, how do I fix this?

iPhone XS Max

Posted on Jan 26, 2020 7:41 PM

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Answer 1

Top-ranking reply

sberman

Level 10

272,364 points

Jan 26, 2020 7:49 PM in response to Crankypantss

Undoubtedly some items on the iPhone (e.g., music, apps, books) belong to his old Apple ID.

One way to get rid of this would be to thoroughly cleanse the iPhone as follows, then repopulate the iPhone being absolutely certain your Apple ID owns all items on the iPhone, and no other items formerly there are present.

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

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Answer 2

Crankypantss Author

Level 1

8 points

Jan 26, 2020 10:31 PM in response to sberman

Great, thanks. Well the email ID that keeps popping up requiring login is the one my husband previously had. As far as I am aware he only changed his email address, not his entire Apple ID and we still family share so I’m not sure how to fix this.

He has tried putting in this password etc but no joy.

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