HomePods constantly losing connectivity with Wi-fi

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Level 1

9 points

HomePods constantly losing connectivity with Wi-fi

I have 2 separate pair of HomePods set up in stereo mode. Both sets are in range of a strong Wi-Fi signal.

About 50% of the time that I use a "Hey Siri" request, I get a delay from Siri (e.g., hold on, I'm working it), then " I'm sorry, but I'm having trouble connecting to the Internet".

This is extremely frustrating--and the only Wi-Fi related issue that I am having with any devices in my house.

Anyone else having these problems? And yes, I have tried unpairing, resetting, unplugging, etc.

Any help is greatly appreciated.

Posted on Jan 26, 2020 8:26 PM

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Answer 1

Best reply

QuickPost

Level 10

103,335 points

Jan 27, 2020 8:41 AM in response to rexadams

Hello,

You will need to call Apple for assistance.

Contact AppleCare

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Answer 2

Vancouver22

Level 8

36,504 points

Jan 28, 2020 12:42 AM in response to rexadams

If you have Dual Bands on your wifi , this is not favourable for the HomePods. It will keep jumping around trying to get the higher signal (5G)

other things you can try are power cycling the HomePod or wifi router.

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Answer 3

rexadams Author

Level 1

9 points

Jan 28, 2020 6:30 PM in response to QuickPost

I was hoping that I could avoid calling Apple, but that may end up being the solution (will try turning off the band steering on my dual-band Wi-fi first--as suggested by Vancouver22).

Thanks for the input.

Rex

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Answer 4

bgkarma

Level 1

79 points

Jan 29, 2020 4:30 PM in response to rexadams

It saddens me to say that the quality of Apple's software/hardware has really started to go down the tubes over the past year or so. I wish I knew exactly what was happening, internally, but something has gone awry. 🤬

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Answer 5

rexadams Author

Level 1

9 points

Jan 30, 2020 5:50 AM in response to bgkarma

I agree with you. It appears that they have good ideas regarding software enhancements, but don't test them adequately. After Tuesday's iOS updates, they appear to be working better. Holding my breath...

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Answer 6

rexadams Author

Level 1

9 points

Feb 6, 2020 5:01 AM in response to rexadams

I haven't made any changes yet, but have noticed that my 2 HomePod pair operation seems to be much more stable since the last iOS update last week. I've only had to restart 1 system since the update....

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Answer 7

rexadams Author

Level 1

9 points

Jan 28, 2020 6:28 PM in response to Vancouver22

I haven't considered the Dual Bands as being a problem. I will try turning off the band steering and splitting the 2.4 and 5GHz Bands.

Thanks for the input.

Rex

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HomePods constantly losing connectivity with Wi-fi

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