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Level 1

4 points

Problem setting up new iPad Air 3- gets stuck at software update

How do I get beyond the software update when setting up new iPad Air 3? It's stuck there and I cannot move beyond it without starting over.

Posted on Jan 27, 2020 2:44 AM

Best reply

Level 10

103,323 points

Posted on Jan 27, 2020 8:02 AM

Hello,

This is a very widespread issue. You will need to call Apple for assistance.

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1 reply

Best reply

Level 10

103,323 points

Hello,

This is a very widespread issue. You will need to call Apple for assistance.

Problem setting up new iPad Air 3- gets stuck at software update

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