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MacBook Air 13" 2017 loses connection while downloading Catalina

Attempted to upgrade to Catalina from Mojave several times and after partial download, connection is lost.

MacBook Air 13", macOS 10.14

Posted on Jan 27, 2020 5:36 PM

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Posted on Jan 27, 2020 8:28 PM

It may be a matter of too many devices using your internet connection at the same time. Try downloading overnight when there is less activity on your internet connection. Don't use anything that cuts into your internet speed such as streaming music or videos or surfing the internet while you are downloading Catalina. You could also try connecting to your router using a wired Ethernet cable.

Do yourself a favor and make a Time Machine backup of your Mojave system before installing Catalina, so you will be able to restore to Mojave if you have to.

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Question marked as Top-ranking reply

Jan 27, 2020 8:28 PM in response to faye115

It may be a matter of too many devices using your internet connection at the same time. Try downloading overnight when there is less activity on your internet connection. Don't use anything that cuts into your internet speed such as streaming music or videos or surfing the internet while you are downloading Catalina. You could also try connecting to your router using a wired Ethernet cable.

Do yourself a favor and make a Time Machine backup of your Mojave system before installing Catalina, so you will be able to restore to Mojave if you have to.

Jan 29, 2020 7:05 AM in response to fuzzymo

I turned off other devices last night, plugged in MacBook next to router, but into wall outlet, about 10PM. At 11:49PM, I checked and msg said request to install timed out. Tried again and stalled after partial download. Tried again and didn't check til this AM. Msg said download required 10.4.6. I have 10.4.4 but Catalina was there anyway so I installed. Took a while but ... success. Thank you!

MacBook Air 13" 2017 loses connection while downloading Catalina

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