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Hi
I have two iphones, one is on IOS 13.2.3 the other IOS 13.3.
My powerbeats pro connect without an issue to the one with older software and there is no functionality issues.
On my phone with the up to date software the PowerBeats Pro DO connect but I get no sound (or for a split second only). On the odd occasion that sound comes through, I cannot adjust the volume.
iPhone XS Max
Hey aysha194,
Thanks for taking your time to use Apple Support Communities. I see that you're having issues with your Powerbeats Pro connection with your iPhone and I'd like to help. I have a set of Powerbeats Pro and I use them every day, so I can see how this can be a concern.
Try the following steps and see if it helps:
If the issue persists, let me know.
Best regards.
Powerbeats Pro connect but no sound
