My iMac (Retina 5K, 27-inch, 2017) continually restarts itself, followed by the message, "Your computer restarted because of a problem."

I've continually encountered a problem with my 27" iMac restarting, followed by the above message (indicated in the subject line). Strangely, if I remain working on the computer--like now--the issue doesn't arise; it's only if I step away for a few minutes it occurs. Without fail. A few months ago, I even spoke with an Apple tech support person, who guided me through basic troubleshooting steps (involving resetting some System settings; can't specifically recall what they were) The tech also had me update to the latest OS. That, however, failed to fix the problem. Since I'm reluctant to pack up my iMac for a trip to the Apple Store, I've basically "lived with" the problem. (I just shut down my Mac after each use to prevent it from constantly restarting!) This evening, after the machine alerted me to the availability of a new OS upgrade, I manually performed the action (updating to OS Catalina ver. 10.15.3). Before the upgrade was complete, I walked away for dinner. When I returned and signed on, I got the same dreaded error message AGAIN. Therefore, can any knowledgable, technically astute person offer a helpful suggestion ... before I finally relent and pack this thing off to the Genius Bar?? Thank You!

iMac 27" 5K, 10.15

Posted on Jan 28, 2020 9:29 PM

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17 replies

Jan 29, 2020 12:57 PM in response to coxcrows

EtreCheck is a simple little app to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac.

http://www.etresoft.com/etrecheck


Pastebin is a good place to paste the whole report...

https://pastebin.com/


Or use the paperclip at the bottom of a Reply to attach the full report here. :)

Jan 29, 2020 12:46 PM in response to BORg529

Thank you; I'm familiar with this link. It suggests several different (and potentially very involved) "avenues of investigation." I've already tried updating my OS, ensured all my pre-installed software/apps are up-to-date and checked my hardware peripherals. I was just hoping anyone had an insight about a specific "bug" I could zero in on. Unfortunately, I'm probably now left with systematically deleting my third-party software, and removing the RAM I added, to see what happens. (Sigh ... )


I'm frustrated and disappointed--considering I've owned my iMac for less than one year. How can it be that simply adding on common, widely used third party software (in my case, MS Office 365, the Abobe cloud-based creative suite, Photomatix Pro and Sonos); and installing eight more gigs of RAM (purchased from Other World Computing) could so "upset" Apple's supposedly time-tested, robust OS? Or do I just expect too much??

Jan 29, 2020 4:45 PM in response to coxcrows

I downloaded and ran the Etrecheck diagnostic tool, which produced a Report of my iMac's issues (all of which fall into the "minor" category). With my limited technical understanding, I can only infer from the report that I have "conflicts" with some of the software I have loaded onto my computer. Therefore, I welcome community members who're willing to review my EtreCheck Report (which I've pasted below), and offer me practical advice on how I might proceed to correct these issues.


I appreciate any/all helpful advice!


Jan 30, 2020 10:27 AM in response to Old Toad

‘K, thanks. I’ll start with those. (Many of the 32 bit apps appear to be related to installing their corresponding programs. Others seem to be leftover from earlier versions of software that was subsequently updated. My initial thought was, “Oh, I can probably just delete those.” But then I wondered whether they retained some functional or essential relationship to the current “ver.” ... ?)


Anyway, I’ll begin by looking for updates for that first category (with the 32 bit “features).


Thanks, again, for your help & feedback.

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My iMac (Retina 5K, 27-inch, 2017) continually restarts itself, followed by the message, "Your computer restarted because of a problem."

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