You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Airpods ver 1 not work properly after iPhone7 upgrade to iOS 13.3.1

After iPhone7 upgrade to iOS 13.3.1 Airpods1 dont work properly. I say "Siri Call XY", Airpods1 say "Im calling XY" and past this is quiet (second side ringing phone, when pick, no sound). Switch audio to iPhone (or remove Airpod1 from ear) not work. Same problem is on incoming call.


But when I inicialize calling first by iPhone7 and past i put Airpod1 to ear, sound is work.

iPhone 7

Posted on Jan 28, 2020 11:34 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 29, 2020 10:29 AM

Try a full re-pair, reset, and try again.


Start with Unpairing/"Forgetting" the Device:

Settings > Bluetooth > Airpods > Forget this device. Confirm it.


Put both Airpods in their case, charge them via Lightning for a few minutes (or preferably until the case is 100%). Unplug them. Open the case and hold the button on the back of the case for 15+ seconds or until the light flashes white. Hold them near your iPhone and see if the pairing screen comes up and pair them. If not, repeat until it does. But if you can't see the screen pop up, then manually pair within Bluetooth.


If it doesn't work, open a case with Apple Support here: https://support.apple.com/airpods

Repair/Service request: https://support.apple.com/airpods/repair/service



Also please let me know the Firmware Version if it doesn't work:

Settings > General > About > AirPods > Firmware Version


Similar questions

1 reply
Question marked as Top-ranking reply

Jan 29, 2020 10:29 AM in response to XarlieN

Try a full re-pair, reset, and try again.


Start with Unpairing/"Forgetting" the Device:

Settings > Bluetooth > Airpods > Forget this device. Confirm it.


Put both Airpods in their case, charge them via Lightning for a few minutes (or preferably until the case is 100%). Unplug them. Open the case and hold the button on the back of the case for 15+ seconds or until the light flashes white. Hold them near your iPhone and see if the pairing screen comes up and pair them. If not, repeat until it does. But if you can't see the screen pop up, then manually pair within Bluetooth.


If it doesn't work, open a case with Apple Support here: https://support.apple.com/airpods

Repair/Service request: https://support.apple.com/airpods/repair/service



Also please let me know the Firmware Version if it doesn't work:

Settings > General > About > AirPods > Firmware Version


Airpods ver 1 not work properly after iPhone7 upgrade to iOS 13.3.1

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.