Mac OS Catalina keeps disconnecting bluetooth devices

Hi, I am using MacBook Pro Late 2016 model and Mac OS Catalin 10.15.2.


After the update to Mac OS Catalina, my bluetooth devices - Bose speakers, headphones, mouse keep disconnecting randomly. Even if they are connected, Mac OS is not able to find their audio output and delivers a very low sound.


As per few articles on the Internet, I have tried deleting the  /Library/Preferences/com.apple.Bluetooth.plist and resetting PRAM but nothing helped. Please provide a reliable and valid solution for this issue.


PS: I have tested my bluetooth devices with other laptops / phone and they work perfectly fine.


Thanks!


MacBook Pro 13", macOS 10.15

Posted on Jan 30, 2020 10:29 PM

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Question marked as Top-ranking reply

Posted on Nov 4, 2020 8:06 AM

Press shift + Option/Alt at the same time as you click Bluetooth in menu bar.


Click on Debug > Remove all devices.


Open the menu again and click Debug > Reset the Bluetooth module.

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120 replies

Jul 24, 2020 10:45 PM in response to RubenRuvalcaba

I'm a brand new MacBook Pro user and am disappointed to find each time the computer goes idle I have to reconnect my bluetooth to my speakers, mixer etc. Reading through the comments and not seeing Apple respond to customers frustrations is not what I wanted to find after purchasing a product for almost $3k. Thumbs Down!! Come on, this is cutting into my productivity to reconnect what is actually showing connected every time.


May 18, 2020 5:43 PM in response to Cantibus

I agree completely. I have a brand new macbook air with Catalina. The use of a bluetooth mouse is a disaster. It works, then it stops. I tried a fix I found online by deleting files in the system preferences files, and it worked flawlessly for a few hours and then failed again. WFT is wrong with Apple that they put out a new operating system with such a basic problem? I had resisted updating to Catalina on my old air, but it recently died forcing me to update to a new computer.


Please fix this in an immediate update to Catalina!!!!

Aug 31, 2020 7:40 PM in response to Mike Richards2

The best solution I’ve found so far is to turn off Bluetooth and connect my trackpad and keyboard with USB, otherwise I’ll have very bad day... My 2013 Mac Pro will keep disconnecting Bluetooth, eject USB external drives and even get Kernel Panic error screen. When Bluetooth is off I don’t have any problem. I started having these issues after Apple released firmware update in Catalina. It’s been about a year and still no fix from Apple!


Oct 7, 2020 6:58 AM in response to jayant_varshney

Done all fixes suggested to date. Nothing has worked.


I can get bluetooth stable if I only use my magic mouse and keyboard. Adding ANY other device (such as my Sony Bluetooth headphones), and everything starts to have issues. All of the problems others have indicated happen when I have my keyboard, mouse, then any other bluetooth device connected.


On top of that, if I only have the headphones connected, the sound is terrible. It seems like only the left channel is working but quiet and tin sounding, while the right completely disappears. This does not happen on my other Macbook, nor my iphone or wifes' macbook air (brand new). I can also plug it in using the 3.5mm cable, and the sound is perfect again.


I don't remember this happening before Catalina upgrade. So disappointing.

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Mac OS Catalina keeps disconnecting bluetooth devices

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