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User profile for user: syhersh
syhersh Author
User level: Level 1
9 points

macbook pro video camera does not work

Hi

HELP!


I have macbook pro, 15", 2017, running Catalina 10.15.3.

Camera has not worked for about a 6 weeks, and I was hoping 15.3 would solve the issue.

not.


I have done the following:

.ran a virus check

.ran a h/w diagnostic

.reset SMC and VRAM

.checked for competing applications

> Ran lsof | grep| Camera and saw nothing

>Photobooth does say another app is using the Camera ??

>Facebook says video is not available

> did killall VDCAssistant to no avail


What else can I do?

Suggestions are welcome


Seymour







MacBook Pro, OS X 10.11

Posted on Feb 3, 2020 9:38 AM

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Question marked as Top-ranking reply
User profile for user: sterling r
sterling r
User level: Community Specialist

Posted on Feb 5, 2020 7:21 PM

Hi, syhersh.


I'm glad you decided to reach out on Apple Support Communities. If I understand correctly, you’re not able to get your camera to work on your MacBook Pro, and it sounds like you’ve done extensive troubleshooting. 


I would create a new user and log in there. Open FaceTime or PhotoBooth and see if you can use the camera. This ensures you don’t have any competing applications already accessing your camera. If you’re not able to access the camera in a new user, you may need to contact Apple Support.


Set up users, guests, and groups on Mac


If you can access your camera in a new user, chances are you have software installed that is using your camera in your main user account. I would Force Quit one application at a time and test until you find the application that is using the camera.


FaceTime Camera: "Your camera is in use by another application" message


Best Regards.

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Question marked as Top-ranking reply
User profile for user: sterling r
sterling r
User level: Community Specialist

Feb 5, 2020 7:21 PM in response to syhersh

Hi, syhersh.


I'm glad you decided to reach out on Apple Support Communities. If I understand correctly, you’re not able to get your camera to work on your MacBook Pro, and it sounds like you’ve done extensive troubleshooting. 


I would create a new user and log in there. Open FaceTime or PhotoBooth and see if you can use the camera. This ensures you don’t have any competing applications already accessing your camera. If you’re not able to access the camera in a new user, you may need to contact Apple Support.


Set up users, guests, and groups on Mac


If you can access your camera in a new user, chances are you have software installed that is using your camera in your main user account. I would Force Quit one application at a time and test until you find the application that is using the camera.


FaceTime Camera: "Your camera is in use by another application" message


Best Regards.

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macbook pro video camera does not work

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