Apple Intelligence is now available on iPhone, iPad, and Mac!

📢 Newsroom Update

Apple introduces M4 Pro and M4 Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Restart Report

Does anyone have any tips as to why my computer continually restarts on me?


I've included the crash report and my CPU's specs. Thank you


[Image Edited by Moderator]

Mac Pro

Posted on Feb 7, 2020 9:00 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 14, 2020 10:47 AM

You have not succeeded in removing Sophos, which is likely to be causing these issues. I provided two suggested alternatives above. such software is not needed on your already well-protected Macintosh. Never install more than one.


MalwareBytes is extremely Mac-specific, and far more effective than any other for use on the Mac. ClamXAV is important because it can be set to run only on demand, and does not beat the pudding out of your computer while trying to protect it.

8 replies
Question marked as Top-ranking reply

Feb 14, 2020 10:47 AM in response to jessiemknott

You have not succeeded in removing Sophos, which is likely to be causing these issues. I provided two suggested alternatives above. such software is not needed on your already well-protected Macintosh. Never install more than one.


MalwareBytes is extremely Mac-specific, and far more effective than any other for use on the Mac. ClamXAV is important because it can be set to run only on demand, and does not beat the pudding out of your computer while trying to protect it.

Feb 7, 2020 10:03 AM in response to jessiemknott

MacOS detected that somebody modified a part of a Cache after it was freed and returned to the free-list.

The extensions at the scene of the crime were Bluetooth extensions. The bad process was bluetooth Audio.


Thse sorts of panics do not occur in un-modified MacOS kernel.


But you are not running MacOS kernel, because you have chosen to modify it with these very invasive extensions:


loaded kexts:

com.sophos.kext.oas 9.9.4

com.sophos.kext.sfm 9.9.4

com.sophos.nke.swi 9.9.4

com.parallels.virtualhid 1.0.3 3

com.parallels.virtualsound 1.0.36 36

com.sophos.driver.devctrl 9.9.4


Sophos and other so-called anti-Virus scanners have no place on your already well-protected Macintosh computer. In their zeal to be the first to inspect all your data for antique Windows Viruses that could not possibly infect your Mac, they often intervene ineptly in various ways that leave your Mac MORE vulnerable to attack, and waste enormous resources and do nothing additional over what MacOS already taking care of for you.


Effective defenses against malware and other threats


Also, the current version of parallels is version 15. If you are going to run Parallels , you MUST kept up to date. Otherwise, you need to un-install it.

.

Feb 7, 2020 12:28 PM in response to jessiemknott

It is possible, but unlikely that a failing Hard drive could be causing the symptoms you reported.


If your school or work requires you to have Anti-Virus installed, try running MalwareBytes or the free version of ClamXAV. Either of these can be set to scan only on demand, vastly reducing their resource-hogging and vastly increasing stability of your Mac.

Restart Report

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.