I too called the number for Goldman-Sachs. The person there was very helpful and knowledgeable. I felt that the person extended themselves very much for me to help resolve my issues.
That being said the direction provided by Apple seems flawed. Here are the instructions on how to get into the account on your iPhone:
- Open the Wallet app on your iPhone and tap Apple Card.
- Then tap the more button
. - Tap Card Information.
- Authenticate with Face ID, Touch ID, or passcode.
The first item there is the issue. When I go to my Wallet there are 3 things showing regarding the Apple Card:
The word Wallet on top left
A white plus sign in a black circle on the top right
An Apple logo with Pay Cash in a black band about 1/2 inch tall under both of the above items
Then there is an image of presumably an Apple Card
That is it. There is no black circle with the 3 white dots.
Tapping the card image once does nothing at all, Tapping the card image twice fast, nothing, trying to scroll up while tapping Nothing. The kind person at Sachs had no idea what was going wrong.
So I explored. I tapped twice rapidly and tried to scroll up at the same time NO JOY.
I accidentally tapped one more time and darned if the account information didn't come up. So I quit out of the app, and reentered into the Wallet. I experimented with different tap sequences and found the magic tap dance sequence required for entry.
It is a double tap with a fairly short delay between taps but not just tap tap, more like tap (count to 1) tap. Now I can open the Card info every time.
Not knowing what to expect, and not using my iPhone as an extension of myself as so many of us do, I had to stumble on this process. It's not in the instructions. This is a small thing except when you really aren't sure of how to progress.