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I tried to back up my phone, and it was unsuccessful. Then, I tried to restored my phone and it seems it didn't work either. Now my phone is frozen with an image on my phone screen: there is the iTunes icon and a vertical wire connector, with a white arrow directing up. I cannot turn off my phone, I cannot do anything with it, it is frozen. What could I do?
iPhone 6, iOS 12
Hello,
Start here:
If your iPhone, iPad, or iPod touch won‘t turn on or is frozen
Then see:
If your computer doesn't recognize your iPhone, iPad, or iPod
After resolution of the above issues, see this:
How to back up your iPhone, iPad, and iPod touch
Good luck.
Hello,
Start here:
If your iPhone, iPad, or iPod touch won‘t turn on or is frozen
Then see:
If your computer doesn't recognize your iPhone, iPad, or iPod
After resolution of the above issues, see this:
How to back up your iPhone, iPad, and iPod touch
Good luck.
Iphone back up and restore
