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Iphone back up and restore

I tried to back up my phone, and it was unsuccessful. Then, I tried to restored my phone and it seems it didn't work either. Now my phone is frozen with an image on my phone screen: there is the iTunes icon and a vertical wire connector, with a white arrow directing up. I cannot turn off my phone, I cannot do anything with it, it is frozen. What could I do?

iPhone 6, iOS 12

Posted on Feb 10, 2020 10:43 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 10, 2020 10:59 AM

Hello,

Start here:

If your iPhone, iPad, or iPod touch won‘t turn on or is frozen

Then see:

If your computer doesn't recognize your iPhone, iPad, or iPod

After resolution of the above issues, see this:

How to back up your iPhone, iPad, and iPod touch

Good luck.

1 reply

Iphone back up and restore

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