Magic Mouse 2 failing to work in Windows 10 Boot Camp despite being connected

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Level 1

8 points

Magic Mouse 2 failing to work in Windows 10 Boot Camp despite being connected

My Magic Mouse 2 fails to work at all in Windows 10 even though the Bluetooth settings in Windows 10 show it is connected. I've tried several things to get it fixed, none of them working for anymore than 1 or 2 restarts of Windows.

Things I've tried:

Disconnecting my Magic Mouse in the Windows Bluetooth settings, usually does absolutely nothing
Turning my Magic Mouse off and on again, nothing
Removing my Magic Mouse from Device Manager, restarting, and trying to reinstall it
Disconnecting my Magic Mouse on macOS, removing it from Windows and reinstalling it, works very inconsistantly
Reinstall Boot Camp drivers including Bluetooth and the Magic Mouse drivers

This has been happening to me consistently and the problem still consists even after several Windows and macOS updates, and a full reinstall of Windows

MacBook Pro 13", macOS 10.15

Posted on Feb 11, 2020 3:00 AM

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Answer 1

Sharky5358 Author

Level 1

8 points

Feb 11, 2020 5:15 AM in response to Sharky5358

I think I might have found the solution to hopefully solve the problem for good. Instead of restarting my laptop from macOS to Windows, instead shutting down the computer, turning off the Magic Mouse, turning on the computer on, booting into Windows and turning the mouse on after a few seconds seems to work fine.

https://discussions.apple.com/thread/8441160

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Answer 2

Sharky5358 Author

Level 1

8 points

Feb 11, 2020 5:06 AM in response to Sharky5358

I think I might have figured something out. I upgraded the Bluetooth driver back to what it was which enabled Bluetooth again. I went and removed and repaired my Magic Mouse on the Windows side by first going onto macOS and removing it from it's Bluetooth, relaunching into Windows, removing it from it's Bluetooth and repairing it; it then worked even after a restart.

However, after I reconnected my mouse on the macOS side, it stopped working on the Windows side. It's seems to be that if my mouse is connected at all on the macOS side, it just fails to work on the Windows side

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Answer 3

Loner T

Level 9

59,513 points

Feb 11, 2020 3:16 AM in response to Sharky5358

What are the current driver versions for Bluetooth and Wireless? Is Power Management disabled for BT devices?

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Answer 4

Loner T

Level 9

59,513 points

Feb 11, 2020 3:04 AM in response to Sharky5358

What is the year/model of your Mac (do not post the serial number)?

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Answer 5

Sharky5358 Author

Level 1

8 points

Feb 11, 2020 3:13 AM in response to Loner T

MacBook Pro 2017 13-inch

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Answer 6

Sharky5358 Author

Level 1

8 points

Feb 11, 2020 3:57 AM in response to Loner T

Bluetooth Radio Version 10.0.18362.449

Broadcom Network Adapter 7.77.110.0

Power Management has been disabled for both off them

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Answer 7

Loner T

Level 9

59,513 points

Feb 11, 2020 4:03 AM in response to Sharky5358

Sharky5358 wrote:

Broadcom Network Adapter 7.77.110.0

Do you have the option to rollback this driver to an older 7.35.x.x series driver?

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Answer 8

Sharky5358 Author

Level 1

8 points

Feb 11, 2020 4:13 AM in response to Loner T

Yes

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Answer 9

Loner T

Level 9

59,513 points

Feb 11, 2020 4:16 AM in response to Sharky5358

What is the 7.35.x.x version you are offered? Some versions (.83) does not have BT collaboration, but older ones do. This should be Enabled or set to Automatic.

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