Whatsapp backup problem

So, I have more than 130 GB not used in my iCloud space, and more than 60 GB of iPhone storage. Every time I try to chat backup my whatsapp data it asks me to "free up space on your device to restore your media", while the total size is 42.63 GB!

I'm alos trying to delete the media from photos app but the iphone storage is not responding, not changing the free space size.

Can you guys help with this matter, please?

Posted on Feb 13, 2020 1:42 AM

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Posted on Feb 13, 2020 6:48 AM

You need more local space. From WhatsApp support doc: "There must be enough free space on both your iCloud and iPhone. You need to have at least 2.05 times the space available in your iCloud account and on your phone than the actual size of your backup."

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5 replies

Feb 13, 2020 1:56 AM in response to Aoodi1406

The used content on your device is divided in these categories:

  • Apps: Installed apps and their content, and content stored in "On My iPhone/iPad/iPod touch" directory in the Files app, and Safari downloads 
  • Photos: Photos and videos stored in the Photos app
  • Media: Music, videos, podcasts, ringtones, artwork, and Voice Memos
  • Mail: Emails and their attachments
  • Apple Books: Books and PDFs in the Books app
  • Messages: Messages and their attachments


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Whatsapp backup problem

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