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User profile for user: renezain
renezain Author
User level: Level 1
14 points

Honda Accord 2020 CarPlay - No Smartphone Device Detected

Hi there, so I just got a brand new 2020 Honda Civic and days before I downloaded iOS 13.3.1. Carplay works for like a few hours and then just freezes no matter what app I use. After it crashes, no matter if I reboot or use a brand new Apple 1st party USB cable, I get "No Smartphone Device Detected" message even though the phone charges. I tried to do Forget car in iOS settings and reboot and reconnect, but still the same error messages.


The only temp fix I can figure out is I have to factory reset the panel to get the iPhone to re-prompt the whole process again.


I saw this article here https://www.autoevolution.com/news/carplay-users-beware-latest-iphone-update-breaks-down-wired-wireless-systems-141000.html but don't know if this is related to all of this.


Can anyone please help with this?


Thank you!

iPhone XR

Posted on Feb 13, 2020 6:51 AM

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User profile for user: renezain
renezain Author
User level: Level 1
14 points

Posted on Mar 5, 2020 6:18 PM

UPDATE: So in the end after a ton of troubleshooting with Apple Support, Honda determined the Infotainment was defective. They fully replaced it and it now has work for 6 plus days without any issue.

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3 replies
User profile for user: Teddy_B
Teddy_B
User level: Community Specialist

Feb 15, 2020 5:41 PM in response to renezain

Hello renezain and welcome to Apple Support Communities.


I see you are having an issue connecting to your car after a recent update. 


Check out the troubleshooting steps in this article. There are specific ones for connecting with Bluetooth and connecting with USB. Be sure to work through the entire list.:


How to connect your iPhone, iPad, or iPod touch to your car - Apple Support


Finally, make sure you are running the most current iOS version (13.3.1 at the time of this post).


Update your iPhone, iPad, or iPod touch - Apple Support


Cheers.

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Honda Accord 2020 CarPlay - No Smartphone Device Detected

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