iPhone could not be synced because the connection to the iPhone was lost

Question

Level 1

8 points

iPhone could not be synced because the connection to the iPhone was lost

I am getting the above error when trying to sync between iTunes on both my ipad and iphone.

My itunes install is on a Win10 PC. I have been syncing over both cable and wifi for sometime and this error has only just started occurring (on both cable & wifi)

I have also noticed in in the device details (both devices) on itunes that the 'Back up Now' is greyed out and under 'Latest Backup' i see the message (on both devices) that it has never been backup up to this computer. I have checked and all previous backups are still present on the PC

I have version 12.10.4.2 of itunes, and IOS 13.3.1 on the ipad & iphone.

Any ideas on what could be causing this?

Windows, Windows 10

Posted on Feb 14, 2020 7:26 PM

Reply

Answer 1

Graeme_C Author

Level 1

8 points

Feb 20, 2020 2:12 AM in response to brenden dv

:) I had already tried 1 -7 on the additional steps

Not sure what was causing the issue, but decided to uninstall iTunes.

(removing all repositories on the PC - but making a copy of the devices backup dir.)

reinstalled iTunes (fresh) and the issue does not exist anymore.

Reply

Answer 2

brenden dv

Community Specialist

Feb 17, 2020 10:27 AM in response to Graeme_C

Hello Graeme_C.

Welcome to Apple Support Communities.

If I'm understanding correctly, you are experiencing issues with the connection being lost when attempting to sync your iPad and iPhone to your Windows PC. I will be glad to assist.

You have performed some great troubleshooting.

Please see the following for some additional steps that can help resolve this:

If your computer doesn't recognize your iPhone, iPad, or iPod

Cheers.

Reply

Answer 3

MoonJ.

Community Specialist

Feb 23, 2020 9:50 AM in response to Graeme_C

Hi Graeme_C.

Glad to hear that the issue has been resolved.

Take care.

Reply

iPhone could not be synced because the connection to the iPhone was lost

Similar questions