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User profile for user: MattieNumNums
MattieNumNums Author
User level: Level 1
4 points

All Web Browsers Asking For Username Password Like Its a Proxy... No Proxy Though!

I have a weird issue ya'll. I have a client who has a personal Mac on Catalina using both Chrome and Safari. The users computer all of the sudden is prompting for a username and password, sort of like it's on a Proxy, but it is now. It's her home computer and she cannot reach any sites. The HTTPS address that is prompting her is strange as well it is: https://cz1.beforrent.com:9152. I checked her Network Settings and there is no Proxy address listed it looks good, DNS, TCP/IP are all as expected, she cleared her browser cache, and her other computer can connect perfectly fine to the internet, it's just the Mac. This throws the router or ISP put of the picture. She does us an external VPN software however she says she has the issue with or without the VPN enabled. Is there something here I am blatantly missing? I mean the issue is with Safari and Chrome so my gut told me somehow a proxy server address or PAC file was added to her preferences on accident but that wasn't the case.

This is urgent so any help would be appreciated!!!!!!

MacBook Pro 13", macOS 10.14

Posted on Feb 15, 2020 11:28 AM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,603 points

Posted on Feb 15, 2020 12:49 PM

Is she running any anti - virus programs?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account https://support.apple.com/en-us/HT204443


Safe Mode - About. https://support.apple.com/en-us/HT201262


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin. https://pastebin.com/


Etrecheck – System Information. https://apps.apple.com/app/etrecheck/id1423715984?ls=1&mt=12


Web site version if required. https://etrecheck.com


She may have adware/malware installed. Try downloading this program which was written by Thomas R, a long time poster. The program will search for malware/adware. The program will do the work for you which makes it easy. It may be necessary to run more than one scan. After running the scans, restart the computer.


Malwarebytes Anti-Malware for Mac 10.10 and later. https://www.malwarebytes.com/mac-download/


Web site for download https://www.malwarebytes.com


Malwarebytes uninstall


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Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,603 points

Feb 15, 2020 12:49 PM in response to MattieNumNums

Is she running any anti - virus programs?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account https://support.apple.com/en-us/HT204443


Safe Mode - About. https://support.apple.com/en-us/HT201262


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin. https://pastebin.com/


Etrecheck – System Information. https://apps.apple.com/app/etrecheck/id1423715984?ls=1&mt=12


Web site version if required. https://etrecheck.com


She may have adware/malware installed. Try downloading this program which was written by Thomas R, a long time poster. The program will search for malware/adware. The program will do the work for you which makes it easy. It may be necessary to run more than one scan. After running the scans, restart the computer.


Malwarebytes Anti-Malware for Mac 10.10 and later. https://www.malwarebytes.com/mac-download/


Web site for download https://www.malwarebytes.com


Malwarebytes uninstall


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All Web Browsers Asking For Username Password Like Its a Proxy... No Proxy Though!

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