MacBook Pro 13", macOS 10.15
Go step by step and test.
1.Restart your Mac
Launch Safari holding the Shift key down.
Test.
2. Startup in Safe Mode https://support.apple.com/lv-lv/HT201262
Login to your account.
Test.
To exit Safe Mode, click the in the menu bar and then “Restart”.
Go step by step and test.
1.Restart your Mac
Launch Safari holding the Shift key down.
Test.
2. Startup in Safe Mode https://support.apple.com/lv-lv/HT201262
Login to your account.
Test.
To exit Safe Mode, click the in the menu bar and then “Restart”.
Oh joy!!!!! Thank you so much! This had been bugging me for weeks!
Can you open bookmarks from bookmarks folder?
Enable Safari Develop menu in the menu bar.
https://support.apple.com/guide/safari/use-the-developer-tools-in-the-develop-menu-sfri20948/mac
Click Develop in the menu bar and choose "Empty Caches".
Test.
If the step posted above doesn't help:
Download EtreCheck: https://etrecheck.com/maspro and post the report here.
Click, “Free Download” button and then “Click to download” button.
Open Downloads folder, click on it to open, and then select ”Open”.
Click on the bouncing EtreCheck icon in the Dock.
“Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.
Click “Share Report” button in the toolbar, select “Copy report” .
Paste the report when you reply.
I have followed your instructions and the icons are still grey in safe mode.
Safari Favorites and Bookmarks icons greyed out
