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Phone doesn’t turn off when on a call

When you put the phone in your ear it doesn’t turn off the screen so random clicks happen constantly.

iPhone 6s Plus

Posted on Feb 22, 2020 5:44 AM

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Posted on Feb 22, 2020 6:10 AM

I would suggest getting an appointment at an Apple Store for an evaluation. The proximity sensor may be failing.

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Top-ranking reply

Level 10

124,913 points

I would suggest getting an appointment at an Apple Store for an evaluation. The proximity sensor may be failing.

Phone doesn’t turn off when on a call