App invoice

I got an email of an invoice for an app Instasize that i did not purchase so i want to know if the price has been deducted from my account or not. If yes I want to have a refund

iPhone X, iOS 13

Posted on Feb 23, 2020 9:02 AM

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Question marked as Top-ranking reply

Posted on Feb 23, 2020 9:44 AM

If you received an email about an unfamiliar purchase, or subscription, it might be a phishing scam and nothing was actually charged to your account. Don't call, email or click on any links in that email. Just delete the email and you'll be fine.


To confirm if the purchase was really made, log into your Apple ID/iTunes account directly and check your billing or purchase history. If there really is an unauthorized purchase shown there, you can also file for a refund using the Report a Problem form.


https://reportaproblem.apple.com/


To avoid phishing scams, etc.

https://support.apple.com/en-us/HT204759

1 reply
Question marked as Top-ranking reply

Feb 23, 2020 9:44 AM in response to fahim177

If you received an email about an unfamiliar purchase, or subscription, it might be a phishing scam and nothing was actually charged to your account. Don't call, email or click on any links in that email. Just delete the email and you'll be fine.


To confirm if the purchase was really made, log into your Apple ID/iTunes account directly and check your billing or purchase history. If there really is an unauthorized purchase shown there, you can also file for a refund using the Report a Problem form.


https://reportaproblem.apple.com/


To avoid phishing scams, etc.

https://support.apple.com/en-us/HT204759

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App invoice

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