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eSim issues

My new iphoneXR gives an error message


"Mobile Plan can't be set up; eSIM installation is unsupported on your device"


when i try to set up the eSIM via QR Code.


setting up the eSIM manually does not work either as the 'Add Cellular Plan" option does not exist in settings.


Tried a factory reset but does not work.


Please help :(

iPhone XR, iOS 13

Posted on Feb 25, 2020 12:45 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 25, 2020 12:57 AM

To use two different carriers, your iPhone must be unlocked. Otherwise, both plans must be from the same carrier. If a CDMA carrier provides your first SIM, your second SIM won't support CDMA. Contact your carrier for more information. 


If you have an enterprise or corporate cellular service plan, check with your company administrator to see if they support this feature.

Similar questions

1 reply
Question marked as Top-ranking reply

Feb 25, 2020 12:57 AM in response to vivekbishkek

To use two different carriers, your iPhone must be unlocked. Otherwise, both plans must be from the same carrier. If a CDMA carrier provides your first SIM, your second SIM won't support CDMA. Contact your carrier for more information. 


If you have an enterprise or corporate cellular service plan, check with your company administrator to see if they support this feature.

eSim issues

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