Apps ‘not responding’

Please determine if the same problems occur in "Safe Mode": Use safe mode to isolate issues with your Mac.

· If the app is frozen and unresponsive, choose Apple menu > Force Quit, select the

app in the dialogue that appears, then click Force Quit. You may lose unsaved changes.

· If the app quit, reopen it by clicking Reopen in the dialogue that appears.

· Restart your Mac by choosing Apple menu> Restart.

· Check the app’s documentation to see whether it’s compatible with your version of macOS.

·  Open another file in the app. There may be a problem with the original file.

· Check for updates to your software.

· Disconnect any peripheral devices you just connected (for example, a printer). They may not be compatible with your

version of macOS.

·  Uninstall any app plug-ins or enhancements from other manufacturers.

If you recently updated the app or macOS, a plug-in or enhancement you installed may no longer be compatible.

· Diagnose problems with your Mac to learn whether hardware you installed, such as additional memory, is

incompatible, improperly installed or defective.

·  Restart your Mac in safe mode.

It sounds like you may need to do a fresh reinstall of the Adobe software.

While it's generally easy to uninstall and reinstall applications from the Mac, sometimes it requires specific, particular steps to get it done properly. Adobe software can be very particular.

I think you should check in with the folks at Adobe support to make sure you are properly uninstalling the software. Then also find documentation for reinstallation.

Adobe Creative Cloud Support – Adobe