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iPhone X freezes after use of emojis in any app, especially Whatsapp/instagram

Hy,


I am posting this question on behalf of my friend.


His iPhone X freezes frequently when he uses an emoji in any chatting platform. I tried all the tricks in the book to fix it for him:

  • restart/check software update - updated to the latest iOS
  • backup/reset/restore
  • disabling all the prediction/autocorrect... options in the keyboard
  • uninstall/re-install emoji keyboard
  • uninstall/re-install the designated apps


I've tried all the options available online, and it seems that the problem persists no matter what i did. What usually happens is:

  • he types the emoji
  • he hits send
  • the iPhone freezes for 1-2 minutes. Completely stops responding ( No lock, no app switching...nothing)
  • After the freezing time, the iPhone un-freezes and simulate all the tapped interfaces while it was freezing( i.e. If while it was frozen, we click on the lock button, after un-freeing the iphone locks.)


Can you please advise?

iPhone X

Posted on Mar 5, 2020 5:19 AM

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Question marked as Top-ranking reply

Posted on Apr 18, 2020 11:55 AM

I RESOLVED the problem. I guess you all will resolve in this way.

You have to go to Settings -> Reset -> Reset Keyboard Dictionary.

Tell me if it’s useful for someone.

Apple should fix the bug... I found this solution after 1 year... 1 year using iPhone with this crashes... I’m very disappointed....

58 replies

May 14, 2020 12:57 PM in response to Elias Rahme

My iPhone does the same. I had a 7 plus and it did it. I upgraded to the iPhone 11 and it STILL did it. So so annoying. Freezes no matter what app I’m in. If I send an emotji, the phone locks up and I cant do anything.

So finally I googled and found my way here. I reset my keyboard dictionary and it seems to have completely fixed this issue.

Ive read some responses and I think some people are misunderstanding what they’re supposed to reset. You DONT reset your whole phone. JUST the keyboard dictionary. It won’t delete any apps or pics or anything.

Apple should be figuring out a fix. I’ve been dealing with that issue for close to a year.

May 26, 2020 5:27 PM in response to Elias Rahme

My phone iphoneX started to freeze after I use an emoji.. I first realised when I was using whatssup so I have ereased all the data on whatssup I also have more then half of my memory unused.. The problem seemed resolved and I was happy.. However it started happening again.. Then I realised that its not a Whatssup app problem because it was happening in Facebook and instagram as well.. Very annoying.. I now did whats suggested with volume up volume down and side button press.. it didnt go away.. Then I have now reset the Keybord settings 😊 and it looks like the issue is resolved.. Hope it doesnt come back.. I cant go back to factory settings, There are loads of data thay I need which I am not sure if I recover or not.. And dont want to risk teying to find out.. This is my third iphone (4-6-10) first time facing an issue of any kind .. very disaapointed hope its gone and wont come back..

Jun 13, 2020 7:21 PM in response to Elias Rahme

I have Exactly the same issue since few months now with my iPhone XS Max..!!!!!!!

I called apple and the technician said it must be a corrupted file, we did the reset and restore but still same problem and it’s annoying like ****.. it’s easy for Apple to tell us reset to factory setting.. I need my files and my life I built on my phone.. !!! Apple is known to be safe and they get their customers back.. it happens when chatting and it’s getting into my nervous.. I love apple and I’m a loyal customer but come on..!!! DO SOMETHING Apple 😠

Jun 28, 2020 1:47 PM in response to Elias Rahme

Thus started happening to me back in September 2020 and I called Apple Support and had a discussion. They insisted that I need to bring my iPhone for a hardware check and I insisted that it’s purely a software issue after the iOS 13 update. They were eventually convinced of my point of view and ran software diagnostics on my phone then monitored my phone activity in the background for 24 hours and analyzed the results and BAM they did discover a bug in iOS. It’s been like 9 months and the bug is still not fixed. 9 months of pure suffering and being unable to normally use my phone.


Thanks for the fix that was provided in this post. I will try it.

Sep 1, 2020 12:18 AM in response to Elias Rahme

I had this with my iPhone XS and was getting really annoyed at having to restart my phone - I thought it was my phone ‘dying’ so decided to upgrade early and get iPhone 11 and after 4 days - same thing happening 🤷🏼‍♀️ Deleted Bitmoji and other apps (after being told that I had downloaded some dodgy app) and still happening 😭😭😭 I have tried to reset keyboard etc and we shall see 😳🤔 never had this problem before - it’s like I am typing to quick for the phone to keep up and if I put an emoji in then that’s it - phone frozen 😡

iPhone X freezes after use of emojis in any app, especially Whatsapp/instagram

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