Error 1007

Question

Level 1

8 points

Error 1007

I am trying to use my lloyds bank app but keep getting an error 1007 lloyds say it isnt them its an update problem with my phone, i have cleared browser history, it hasnt made any difference

iPhone 6s, iOS 13

Posted on Mar 5, 2020 10:58 AM

Reply

Answer 1

Teddy_B

Community Specialist

Mar 6, 2020 7:16 AM in response to shani58

Hello and welcome to Apple Support Communities, shani58.

If I understand your post correctly, you get an error when trying to use your bank's app on your iPhone. I’d like to help.

Follow the steps in this article:

If an app unexpectedly quits, stops responding, or won’t open

Let us know if that resolves this issue for you.

Thanks for using the Apple Support Communities. Take care.

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Answer 2

rose_10

Community Specialist

Mar 6, 2020 1:06 PM in response to shani58

Hello shani58.

Is the app you're using allowed to access cellular data? This guide will help you find out:

Check the cellular data usage on your iPhone and iPad

If the app has access to cellular data and still will not load, I'd recommend contacting your cellular carrier.

Cheers.

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Answer 3

rose_10

Community Specialist

Mar 7, 2020 6:03 AM in response to shani58

Hello shani58.

At this point, we'd recommend contacting Apple Support directly. You can do that here:

Contact Apple Support

Cheers.

Reply

Answer 4

shani58 Author

Level 1

8 points

Mar 6, 2020 7:45 AM in response to Teddy_B

Thank you for trying but no that hasn’t worked, I can access the app when I use WiFi, but not when I use my phones data so I think it must be my IP address, the error code 1007 is the key to the problem, that is what my bank told me

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