prime

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yawdis Author

Level 1

10 points

prime

I clicked on settings in Amazon Prime and now am stuck with no way to exit!

i can exit completely back to the AppleTV main menu, but not to the Prime main menu. I’m suck in settings limbo!

Apple TV 4K, tvOS 13

Posted on Mar 8, 2020 4:24 PM

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Answer 1

epic5468

Level 4

1,325 points

Mar 8, 2020 4:49 PM in response to yawdis

Try force closing the Apple TV app. You can do this by double clicking the Home/TV button, and then swiping up on the app. Then, reopen the Prime app and it should start back up on the home screen.

Hope this helps!

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Answer 2

yawdis Author

Level 1

10 points

Mar 8, 2020 5:14 PM in response to epic5468

Yes. Thank you.

Is this a known issue with Prime Video? If not, maybe it should be logged as one.

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Answer 3

epic5468

Level 4

1,325 points

Mar 8, 2020 5:36 PM in response to yawdis

I’m honestly not sure, but I haven’t experienced this issue myself. I recommend reporting it to Amazon just in case though!

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