Keyboard/trackpad not working on resume from hibernate in Windows 10 (Macbook Air 2019)

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Keyboard/trackpad not working on resume from hibernate in Windows 10 (Macbook Air 2019)

Hey guys,

I'm running Windows 10 1909 on a 2019 Macbook Air. I've been using Bootcamp on Macbook Airs for years and have never encountered a problem like this before.

When I resume the computer from Hibernate (but not from sleep), mouse and keyboard inputs will not work. The only thing I see is my wallpaper and a bunch of 'USB Device Not Recognized' notifications sliding in from the right. I've searched and searched but can't find anyone who has a similar problem.

Has anyone got any ideas about what might be causing this? Generally it's after the computer's been asleep for a long time (I put it to sleep, and when I wake it, I get the Windows logo and it takes time to resume - no instant on, and then the messages about 'USB Device Not Recognized' start rolling in).

If anyone's got any ideas I'd love to hear them. Thanks for reading

MacBook

Posted on Mar 9, 2020 6:40 PM

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Answer 1

Loner T

Level 9

59,536 points

Mar 11, 2020 6:45 AM in response to HopelesslyConfused

Hibernate requires re-scanning the hardware to rebuild the device list. There have been many issues with Windows Hibernate on Macs for years. Do you have an option not to use Hibernate, but Sleep instead?

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Answer 2

Loner T

Level 9

59,536 points

Mar 13, 2020 8:15 PM in response to HopelesslyConfused

WiFi consumes power, as does BT. Do you have any BT devices paired? If yes, as a test, try turning them off. WiFi power management can be trickier, because you may lose your wireless connection and the adapter, both.

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Answer 3

Loner T

Level 9

59,536 points

Mar 15, 2020 6:00 AM in response to HopelesslyConfused

In macOS -> About This Mac -> System Report -> USB, if you click on each device, you can see the PID/VID.

For example,

Selective Suspend allows some (or all) of the devices connected to a USB 'hub' to be suspended to reduce power consumption. Some of these devices are supposed to be used for waking up Mac/Windows from Sleep. Such devices may never be suspended.

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Answer 4

Loner T

Level 9

59,536 points

Mar 14, 2020 7:55 AM in response to HopelesslyConfused

Can you look at the report generated by powercfg command (powercfg /batteryreport) ?

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Answer 5

Loner T

Level 9

59,536 points

Mar 12, 2020 1:05 AM in response to HopelesslyConfused

HopelesslyConfused wrote:

Not sure what's changed, but with the current crop of Macbook Airs, Hibernate is a no go (and for some reason battery life on Windows is a lot worse - maybe the retina display/maybe Windows not being given system level access to moderate the GPU at the hardware level, I have no idea)

Fingers have been pointed at thermal throttling used by Apple to enable thinner/compact designs. Windows runs a bit hotter on Macs, compared to a regular PC. Do the fans turn on frequently?

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Answer 6

Loner T

Level 9

59,536 points

Mar 12, 2020 3:41 PM in response to HopelesslyConfused

Check the cooling policy under power options. Passive and Active cooling settings can be changed, as necessary.

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Answer 7

Loner T

Level 9

59,536 points

Mar 14, 2020 7:36 PM in response to HopelesslyConfused

VID (Vendor ID) 0x5AC is Apple.

Error code 0x16 (decimal 22) indicates a 'disabled' device as noted in https://support.microsoft.com/en-us/help/310123/error-codes-in-device-manager-in-windows .

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Answer 8

Loner T

Level 9

59,536 points

Mar 19, 2020 6:50 PM in response to HopelesslyConfused

Can you provide a list of the Device to PID/VID mapping and then we can check which devices can be suspended?

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Answer 9

Mar 10, 2020 3:23 PM in response to Loner T

Nope :( Looks like it's tied to that 'USB Device Not Recognized' series of error notifications - I can't use any input methods after resuming from Hibernation and I just get that error notification over and over again

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Answer 10

Mar 12, 2020 3:32 AM in response to Loner T

No not at all - my last Macbook Air on Windows 10 (mid 2015) ran much hotter and the fans needed controlling. The fans on the 2019 refresh seems to hardly ever spin up, I've just gone from 10 hours battery life to 7 with the same programs/setup/use case.

It's very weird - the 2019 was toted as 'all day battery', and you do always lose battery life when running Windows, but I wasn't expecting it to be a step backwards from 2015's model.

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Answer 11

Mar 13, 2020 7:14 PM in response to Loner T

I'm not having any issues with the fans spinning up unnecessarily - the system is set to passive cooling on battery and it's working fine. I'm still getting crappy power results though (8ish hours compared to the 10 I got on MBA 2015), despite trying every tweak I know to save power.

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Answer 12

Mar 14, 2020 6:05 PM in response to Loner T

Sure, I suspect it's something to do with USB drivers but I'm not certain. Thanks for sticking with this LonerT, I really appreciate it. I think the powercfg -energy report might help more, here are the errors it's throwing up (I disabled Bluetooth and the Facetime camera in Device Manager, so those are known). What do you make of this? I'm at a loss

Power Efficiency Diagnostics Report

Scan Time2020-03-15T01:01:03Z

Scan Duration60 seconds

System ManufacturerApple Inc.

System Product NameMacBookAir8,2

BIOS Date11/14/2019

BIOS Version1037.60.58.0.0 (iBridge: 17.16.12551.0.0,0)

OS Build18363

Platform RolePlatformRoleMobile

Plugged Infalse

Process Count153

Thread Count1437

Analysis Results

Errors 11

USB Suspend:USB Device not Entering Selective Suspend

This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device NameUSB Composite DeviceHost Controller IDPCI\VEN_8086&DEV_9D2FHost Controller LocationPCI bus 1, device 0, function 1Device IDUSB\VID_05AC&PID_027APort Path5

USB Suspend:USB Device not Entering Selective Suspend

This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device NameUSB Input DeviceHost Controller IDPCI\VEN_8086&DEV_9D2FHost Controller LocationPCI bus 1, device 0, function 1Device IDUSB\VID_05AC&PID_8262Port Path3

USB Suspend:USB Device not Entering Selective Suspend

This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device NameUSB Input DeviceHost Controller IDPCI\VEN_8086&DEV_9D2FHost Controller LocationPCI bus 1, device 0, function 1Device IDUSB\VID_05AC&PID_8103Port Path4

Platform Power Management Capabilities:ACPI _PSD Object Failed Validation

There is a problem with the definition of the ACPI _PSD object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.

Group0Index0

Platform Power Management Capabilities:ACPI _PSD Object Failed Validation

There is a problem with the definition of the ACPI _PSD object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.

Group0Index1

Platform Power Management Capabilities:ACPI _PSD Object Failed Validation

There is a problem with the definition of the ACPI _PSD object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.

Group0Index2

Platform Power Management Capabilities:ACPI _PSD Object Failed Validation

There is a problem with the definition of the ACPI _PSD object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.

Group0Index3

Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled

PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.

Device Drivers:

Devices with missing or misconfigured drivers can increase power consumption.

Device NameHID Ambient Light SensorDevice IDHID\VID_05AC&PID_8262\7&794706E&0&0000Device Status0x1802400Device Problem Code0x16

Device Drivers:

Devices with missing or misconfigured drivers can increase power consumption.

Device NameBluetooth RadioDevice IDBCMBTBUS\BLUETOOTH\5&1C9F92E2&0&4097Device Status0x1802400Device Problem Code0x16

Device Drivers:

Devices with missing or misconfigured drivers can increase power consumption.

Device NameUSB Video DeviceDevice IDUSB\VID_05AC&PID_8514&MI_00\7&39C9CBF4&0&0000Device Status0x1802400Device Problem Code0x16

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Answer 13

Loner T

Level 9

59,536 points

Mar 10, 2020 8:40 PM in response to HopelesslyConfused

HopelesslyConfused wrote:

All input devices work when I have the Mac sleep as opposed to Hibernate.

I assume this is when the Mac is booted in Windows, not macOS.

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Answer 14

Mar 11, 2020 12:55 AM in response to Loner T

That's correct, yes - I'm booting into Windows, not switching from macOS

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Answer 15

Mar 14, 2020 7:53 PM in response to Loner T

Yeah I'm not really worried about the devices I disabled myself (the 0x16), I'm just wondering why Selective Suspend isn't working for all of those Apple devices.

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Keyboard/trackpad not working on resume from hibernate in Windows 10 (Macbook Air 2019)

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