Apple Intelligence is now available on iPhone, iPad, and Mac!

📢 Newsroom Update

Apple unveils the new iMac with M4, supercharged by Apple Intelligence and available in fresh colors. Learn more >

📢 Newsroom Update

Apple’s all-new Mac mini is more mighty, more mini, and built for Apple Intelligence. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Faulty keyboard and trackpad post sleep - Macbook Pro 16 inch

Hi everyone,


The keyboard and trackpad on my 2019 Macbook Pro 16 inch works perfectly on startup, but if I then close the laptop lid and come back to it later, it fails to reactivate.


The computer realised that it doesn't have a connection and so the 'connect to a keyboard' dialogue pops up.


I then have to either plug into external keyboard/mouse or hard restart the computer.

Is anyone else having this issue? Any suggested solutions?


Thanks.

MacBook Pro with Touch Bar

Posted on Aug 17, 2020 11:33 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 18, 2020 12:43 AM

Have you tried resetting the SMC of your Mac?

How to reset the SMC of your Mac - Apple Support

Similar questions

1 reply

Faulty keyboard and trackpad post sleep - Macbook Pro 16 inch

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.