iPhone 11 marks on back

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iPhone 11 marks on back

Hi, I recently just bought an iPhone 11 and used a case as soon as I opened it from the box. The case has a geometric diamond patter that was textured. The thing is when I removed the case to clean my phone, the case has left some invisible marks that was visible when put under light. I tried cleaning it but it's still there. Is there a way to remove it or is it really scratched? This was how the case I used looked like and the pattern was a bit bumped but not to the point that it was rough or scratchy. In fact the edges on the texture was soft and smooth so I dont think it scratched my phone. It's just the marks wont come off no matter how I wipe it.

iPhone

Posted on Mar 12, 2020 1:17 PM

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Answer 1

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MrHoffman

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Mar 12, 2020 1:22 PM in response to Sunshine8297

Check directly with the case supplier support folks—Apple or whoever manufactured the particular case you're using here—for the vendor's recommendations.

Here are the Apple generic cleaning (and device decontamination) recommendations:

How to clean your Apple products - Apple Support

The alternative is to put this or another case back onto the iPhone.

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Answer 2

Sunshine8297 Author

Level 1

8 points

Mar 13, 2020 4:17 PM in response to MrHoffman

The case was bought at an online shopping site more like Wish. I am really worried if the back of my phone is really scratched. It would be really weird since the case was not pointy or scratchy at all but it left the invisible marks.

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Answer 3

Mar 13, 2020 4:39 PM in response to Sunshine8297

We're a whole lot further away from the details here than you are.

Whether this was dye transfer, or mechanical abrasion, or a chemical reaction, or something else entirely?

I'm inferring there's no seller and potentially no vendor available to discuss this with; that this was effectively an as-is purchase.

If so, you're seemingly largely left to continue to use this or a different case.

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iPhone 11 marks on back

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