Level 1

79 points

Microsoft Teams Others Hear Echo

After getting tired of crappy Dell hardware I have been testing using MacBook Pros running Windows 10 Pro in Boot Camp instead. Everything works very well except for Microsoft Teams. When one of the users testing this setup is on a call, they come through clearly and can hear everyone as expected. However, anyone else on the call hears their own voice echo back. Once the person on the Boot Camp device is off the call, everything goes back to normal. What makes this even more odd (or maybe easier to diagnose?) is that this happens whether the Boot Camp user is using the built in Mic and Speakers or Headphones.

Both Boot Camp machines are Current Gen 13" MacBook Pros with TouchBar running the latest version of Windows 10 Pro (1909) with all of the Apple Software Updates.

What's even more weird, I just setup another machine for testing, and it appears to work fine. This machine should be identical to the others, so I'm really not sure what the difference is.

Any assistance you can provide is greatly appreciated. I really want this experiment to work.

-peel

MacBook Pro

Posted on Mar 16, 2020 4:58 PM

Similar questions

35 replies

Loner T

Level 9

59,536 points

Apr 20, 2020 6:36 AM in response to Crusaderdotcom

One of the Teams installations that I use does not have the ability to use Dial-In/Out due to licensing issues. Most people either use the mobile Teams App for dialing in, while the laptop version is used for video only.

The other Teams server does support Dial-in/Out, where participants ask the server to call their desk/mobile phones.

Most users are primarily W10 users on PCs (not Bootcamp/Macs).

Loner T

Level 9

59,536 points

Apr 26, 2020 7:33 PM in response to rubertefamily

rubertefamily wrote:

Apple, I do no expect simple echo issue with a microphone on $2k notebooks through Apple Supported Windows Drivers. Fix this issue ASAP as this is an inexcusable defect.

This is a user forum. If you need to, provide Product Feedback - Apple or https://feedbackassistant.apple.com .

Apr 30, 2020 9:02 PM in response to Loner T

Exactly a laptop more than $2k is making us to feel low in every call i join as its starts echoing as you join, please fix apple support of stop supporting windows so that customer like me would not even bought macbook

Loner T

Level 9

59,536 points

May 1, 2020 5:35 AM in response to John Peel

I have been using a AirPodsPro on a macOS installation of Teams (also a Motorola S9), and have been on long conference calls. No call issues so far.

W10 1903 and later has issues with recognizing the microphone part of either head set. The Apple T2 should all be factored in this equation.

Kyle2123

Level 1

4 points

May 12, 2020 7:35 AM in response to Crusaderdotcom

EXACT same problem here. I've tried everything. Upgrading drivers, cleaning out fans on the computer, elevating onto a laptop stand for better ventilation, moving off of WiFi onto wired Ethernet, upgrading my home internet for higher upload speed. I'm out of ideas. Happens in both Teams/Zoom after about 20 minutes. Hanging up and immediately calling back resolves the problem.

May 13, 2020 8:38 PM in response to Kyle2123

I thought I'm alone. And especially during this work from home season, I find it impossible that I was the only one going through this. We have to find more of us, and push Apple for a resolution. This is ridiculous and quite embarrassing especially during my conference call with senior management. To make matters worse, Zoom has a sign in process now, so it is quite tough to log in again quickly.

Loner T

Level 9

59,536 points

Mar 20, 2020 9:33 AM in response to John Peel

Let me switch to Windows for a day or two and see how Teams behaves.

Apr 15, 2020 8:10 PM in response to John Peel

Yes same issue with me also. MS teams is behaving really weird on boot-camp windows. Apple please provide a fix,

John Peel Author

Level 1

79 points

Apr 19, 2020 12:57 PM in response to Loner T

This (Echo and Robot) has been happening all on 2019 MBPs. Most of the folks are using it without a headset. Robot voice still happens on headset for sure. Echo does sometimes, but not always.

Apr 19, 2020 5:50 PM in response to Loner T

Has been happening to me on the MacOS version of Teams.

Apr 20, 2020 5:20 AM in response to Loner T

Happening only on Windows platform. Regardless of Team or Zoom. MacOS no such problem.

John Peel Author

Level 1

79 points

Apr 20, 2020 6:50 AM in response to Loner T

For us this is only happening in Teams for Windows on Bootcamp on 2019 MBPs.

Apr 26, 2020 7:04 PM in response to John Peel

Apple, I do no expect simple echo issue with a microphone on $2k notebooks through Apple Supported Windows Drivers. Fix this issue ASAP as this is an inexcusable defect.

May 1, 2020 7:12 AM in response to BobTheFisherman

this is never a problem with Zoom, Blurjeans, webex, or Google Hangouts. Just Teams on MacOS. Try again. Headset isn’t the answer

May 1, 2020 7:22 AM in response to ak_alpenglow

Why do you think there is an echo when user your phone in speaker mode? Same reason.

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Microsoft Teams Others Hear Echo