iMacmodel A1224 Running Yosemite OS X

so, i have this iMac that a friend gave me. he told me that the only thing wrong with it was that i needed to reinstall a OS.


when i power on the mac, it starts up like usual, the little white apple logo, then goes rite to the utilities recovery screen- which gives me all the normal options. however when i go to reinstall OS x it goes through the steps, but then once i am asked to enter my apple id and password (which i do) it then tells me that it is signing in, but follows with a pop up that says "the app you are looking for is not available on the market at this time.' so i click ok. then it goes back to the utilities recovery screen.


so, i was wondering i also have a macbook 12in and a iphone xs max. there has to be a way that i can use both of those to help repair my imac....Right?!



which is the best way to handle this situation?

iMac Line (2012 and Later)

Posted on Mar 16, 2020 7:57 PM

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13 replies

Mar 17, 2020 1:08 PM in response to brant129

Well, if you see a Utility Menu, then try this:


  1. Select Disk Utility from the main menu and click on the Continue button.
  2. After Disk Utility loads select the volume (this is the indented entry, usually Macintosh HD) from the side list. Click on the Erase button in Disk Utility's toolbar.
  3. Set the Format type to Mac OS Extended (Journaled.) Click on the Apply button
  4. When the process has completed quit Disk Utility and return to the Utility Menu.
  5. Select Install OS X and click on the Continue button. 


It would appear there is a Recovery HD partition on the computer, so you may be able to do the above. However, you may be asked for your Apple ID and password. If it doesn't accept yours, then it wants the Apple ID and password of your friend or the last owner.

Mar 17, 2020 1:20 PM in response to brant129

You do not select the out-dented drive entry. You want to select the indented entry below it - the volume entry.


APP HDD 500G <=== This is the out-dented or drive entry.

Untitled <=== This is the indented or volume entry. This is the one you should select.


The volume's name is not an issue because it can be left alone or changed later. The one you see above is just an example. Remember you are now doing the following after the Utility Menu appears:


  1. Select Disk Utility from the main menu and click on the Continue button.
  2. After Disk Utility loads select the volume (this is the indented entry, usually Macintosh HD) from the side list. Click on the Erase button in Disk Utility's toolbar.
  3. Set the Format type to Mac OS Extended (Journaled.) Click on the Apply button
  4. When the process has completed quit Disk Utility and return to the Utility Menu.
  5. Select Install OS X and click on the Continue button. 


Mar 18, 2020 8:07 PM in response to brant129

I'm at a loss. I don't know why you get that error unless the machine was originally purchased in another country. You would need to call and ask Apple about it. I have never come across such an error. When you reported the error originally, my inference was that you had to wipe the drive first, then install the original version of OS X, but that doesn't seem to be the case. We're back to square one.

Mar 16, 2020 8:25 PM in response to brant129

If your model is Late-2011 or later:


Internet/Network Recovery of El Capitan or Later on a Clean Disk


     If possible back up your files before proceeding.


  1. Restart the computer. Immediately, at or before the chime, hold down the (Command-Option-Shift-R) keys until a globe appears.
  2. The Utility Menu will appear in from 5-20 minutes. Be patient.
  3. Select Disk Utility and click on the Continue button.
  4. When Disk Utility loads select the target drive (out-dented entry w/type and size) from the side list.
  5. Click on the Erase button in Disk Utility's toolbar. A panel will drop down.
  6. Change disk name, if you prefer.
  7. Set the partition scheme to GUID.
  8. Set the Format type to APFS (SSDs, only if installing Mojave or Catalina ) or Mac OS Extended, (Journaled.)
  9. Click on the Apply button, then click on the Done button when it activates.
  10. Quit Disk Utility and return to the Utility Menu.
  11. Select Install OS X and click on the Continue button.


To find the complete model information select About This Mac from the Apple menu. You can create a snapshot of the dialog as follows:


How to take a screenshot on your Mac

Capture, Save or Record Screenshots in Mac OS X - Help Desk Geek


OS X Screen Capture Shortcuts


(⌘⬆︎3) Command-Shift-3 Capture the screen to a file

(⌘⬆︎⌃3) Command-Shift-Control-3 Capture the screen to the Clipboard

(⌘⬆︎4) Command-Shift-4 Capture a selection to a file

(⌘⬆︎⌃4) Command-Shift-Control-4 Capture a selection to the Clipboard

(⌘⬆︎5) Command-Shift-5 Invoke new screen grabber


You can then post the image in the forum's message editor.


Mar 17, 2020 1:14 PM in response to Kappy

so when i click the drive that i am trying to delete, it starts to delete it. but then give me a pop up error saying that the disk cant be deleted because it can not be unmounted.


so i press ok, and then try to go back and unmount it, but there is no option to unmount, i have tried the tool bar at the top of the window, i have tried to rite click on the disk. from what i can see its not even mounted, but its telling me that it cant be unmounted.


the only other disk that shows up on there is the "recovery HD" one.


i have been trying to completly erase the whole hard drive so that i could start with this process. but i cant seem to get it erased.

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iMacmodel A1224 Running Yosemite OS X

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