Can't sign in to FaceTime

Question

Level 1

8 points

Can't sign in to FaceTime

Since I changed my password yesterday, I can no longer sign in to FaceTime, as it shows me this error message: "This account has no reachable address. Please sign in to appleid.apple.com in order to add one.". Instead, there were both my email addresses and my phone number. So I created another Apple ID, using the other e-mail and also adding my phone number, but the problem remained. In addition, I then permanently deleted my second Apple ID, but after I wasn't able to add its e-mail to my principal account. I need it to be added back to the previous ID, since it's my main e-mail address (I don't know why I used my secondary e-mail address to create my Apple ID 4-5 years ago). In the meantime, the problem persists. Please help me, as I have a stronger need to use it due to the ongoing Coronavirus pandemic.

Thank you for your support, best regards

Ugo

MacBook Pro 13”, macOS 10.15

Posted on Mar 18, 2020 12:06 PM

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Answer 1

Eric Root

Level 10

684,219 points

Mar 18, 2020 4:41 PM in response to ugo130

If you have changed your ID or password, have you followed the steps in this article? You might restart after logging out.

What to do after you change your Apple ID or password - Apple Support. https://support.apple.com/en-us/HT204071

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Answer 2

Eric Root

Level 10

684,219 points

Mar 19, 2020 8:10 AM in response to Eric Root

Are you running any anti - virus programs? Using a VPN?

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.

Isolating an issue by using another user account https://support.apple.com/en-us/HT204443

Safe Mode - About. https://support.apple.com/en-us/HT201262

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin. https://pastebin.com/

Etrecheck – System Information. https://apps.apple.com/app/etrecheck/id1423715984?ls=1&mt=12

Web site version if required. https://etrecheck.com

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Answer 3

Eric Root

Level 10

684,219 points

Mar 23, 2020 1:16 PM in response to ugo130

contact Apple ID Support.

Apple ID - Official Apple Support. https://support.apple.com/apple-id

Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load) https://support.apple.com/en-us/HT204169

Get Support https://getsupport.apple.com/. Work through the screens to get a chat option.

https://twitter.com/AppleSupport

Or fill out and submit iTunes Store - Contact Us - Official Apple Support https://support.apple.com/en-euro/itunes-contact The form is for iTunes, but it will get passed to the ID Support section.

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Answer 4

Mar 18, 2020 1:04 PM in response to ugo130

See If you get an error when trying to activate iMessage or FaceTime https://support.apple.com/en-us/HT201422

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Answer 5

Apr 19, 2020 4:11 AM in response to ugo130

I can't sign in to FaceTime. It says: "Account has no reachable addresses. Please sign in to appleid.apple.com in order to add one." It has my e-mail address. What else does it need?

Note: My home phone is a land line. That is what I intend to use with my Mac.

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Answer 6

Eric Root

Level 10

684,219 points

Apr 19, 2020 8:40 AM in response to Frustrateduseralso

If you sign into your Apple ID, do you have any additional email addresses listed under Reachable At?

Apple ID - Manage

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Answer 7

ugo130 Author

Level 1

8 points

Mar 18, 2020 3:20 PM in response to donv_the_ghost

I tried all except resetting NVRAM (my Mac was a gift and I don't know what to do for the firmware password), but the problem persists.

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Answer 8

ugo130 Author

Level 1

8 points

Mar 18, 2020 4:44 PM in response to Eric Root

I'm already logged out and the Preferences option is disabled. If you wish, I could record the screen.

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Answer 9

Eric Root

Level 10

684,219 points

Mar 18, 2020 4:55 PM in response to ugo130

Are there any Screen Time Restrictions?

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Answer 10

ugo130 Author

Level 1

8 points

Mar 23, 2020 10:30 AM in response to Eric Root

I'm not running any anti-virus, nor I am using any VPN. I formatted my Mac (so that I could also delete some junk) but still gives me the same problem.

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Answer 11

Eric Root

Level 10

684,219 points

Mar 23, 2020 11:46 AM in response to ugo130

Did you try another user account and the Safe Mode?

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Answer 12

ugo130 Author

Level 1

8 points

Mar 23, 2020 12:52 PM in response to Eric Root

Yes, I both tried to create another ID (with the former's secondary e-mail, which is my main e-mail address, that now I can't use anymore as I deleted the account) and to use Safe Mode.

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Answer 13

ugo130 Author

Level 1

8 points

Mar 24, 2020 10:56 AM in response to Eric Root

That's incredible, I tried one last time before contacting the ID support and the program now works! 😂 Now I just have to get my main e-mail address added to my ID. Thank you 😊

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Can't sign in to FaceTime

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