Can't connect to iCloud using Safari

Question

Level 2

275 points

Can't connect to iCloud using Safari

when I try to connect to icloud.com, before I get to the username & password, I get the message "Connection Error

iCloud encountered an error while trying to connect to the server"

I get black line across the top of the screen and some apple links across the bottom, so I'm partway in... but never get to the verification screens.

Firefox works fine (that's what I'm using now)

When I tried to log into the help section to make a posting, it tells me that Safari can't open the page because...... it can't establish a secure connection to the server idmsa.apple.com. (once again Firefox is fine).

I'm baffled.

Ideas?

Using Safari 13.0.5; OS 10.13.6

iMac Line (2012 and Later)

Posted on Mar 19, 2020 5:29 PM

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Answer 1

Best reply

tygb

Level 9

64,588 points

Mar 22, 2020 7:37 PM in response to gords_ott

not essentially servers , if chrome / Firefox is working then safari should also work , it means issue is with safari , first use safe mode and run etrecheck ( delete unwanted apps / softwares that are found ) , network settings are checked ( like correct DNS server ) , no proxies / vpn services are to be installed .

In user library caches , cookies , saved application state contents are deleted , the complete safari folder contents are deleted , restart the Mac , also clear all history and website data , no safari preferences extensions are to be installed .

Its not the fault of version like Mac OS high Sierra used ( you must update the https://support.apple.com/en-in/guide/mac-help/mchlpx1065/mac

https://support.apple.com/en-in/HT201541

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Answer 2

Taro-71

Level 1

40 points

Mar 25, 2020 1:52 AM in response to Ken Cupery

Did you tried this? https://discussions.apple.com/thread/251211674

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Answer 3

Ken Cupery Author

Level 2

275 points

Mar 25, 2020 10:34 AM in response to Taro-71

Installing the certificate solved the problem. There are a bunch of certificates in my keychain that have been red "x'd" for apple ids as well a comment about certificates not to be trusted.

No idea why.

But installing the certificate fixed it.

THANKS!!

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Answer 4

Eric Root

Level 10

684,039 points

Mar 19, 2020 7:21 PM in response to Ken Cupery

This is a known problem when running OS 13.X. I am running High Sierra and have the same problem. The Apple Software Engineers are working to fix the problem. Yesterday I had a WebEx connection with the Software Engineers and they gathered data to try to fix the problem.

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Answer 5

Mar 21, 2020 7:16 AM in response to Ken Cupery

I have a 2011, 11" MBA running High Sierra. I stay signed into iCloud, and I frequently just close the lid on it, rather than shutting down, when I am through using it. When I reopen the the MBA, the first problem you mention occurs. To fix things, I force quit Safari; restart it; and sign into iCloud without problem.

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Answer 6

Mar 22, 2020 11:39 AM in response to donv_the_ghost

I have the exact same setup (ok, 2011 15" MBP High Sierra). Force quit Safari, try again and the iCloud home page just sits there with a spinner. Also same login failure trying to go to developer.apple.com.

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Answer 7

Ken Cupery Author

Level 2

275 points

Mar 22, 2020 6:03 PM in response to donv_the_ghost

Most of this matches my experience. Safari & Chrome work without an issue. Most everything else through iCloud ( mail, storage, sync of calendars, etc) It's just signing into iCloud - or this discussion using Safari.

Nor is it a long standing problem for me. I've signed into iCloud via Safari... probably a month ago maybe. I've lost track of when updates were made to Safari.

I've seen issues like this with Apple that get ignored or never fixed. I only wish.

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