Apple Music is SO SLOW

Typical Apple, ignore the community for a complaining about a really poor program. Apple music is just horrible. I quickly switch to Spotify anytime I try using it. Hurts that I can't stop paying for the service. But I know that day is coming.

Pandemia + useless software. Moving out from Apple music, spotify also works with djay pro.

I'll keep an eye from time to time to see if music works again.

Meanwhile, I'll save the 9.99

All the best. And thanks for the responses

Same same! I have 3 music streaming services (Apple Music' Spotify and you tube music). The Apple Music is the only one that work so slow with a lot of problems, getting stuck all the time. (when playing from my MacBook Pro)

Apple do something or you will fade out!

I am really disappointed in Apple Music this is by far the slowest the app has ever been. I called apple care and we freed up space and I am still unfortunately having the same issue unfortunately. The fact that @Apple has so many complaints about this issue with no fix or solution is truly unsettling.

Shouldn’t smart playlists not be retarded? And by “retarded” I mean slow.

if you call apple support they suggest you do all sorts of things that take hours and hours... even though you know... and, probably, they know too, the problem is there product is defective. 10 years ago it worked better than it does now. Pathetic!

Same thing over here.

Running MacOS 10.15.5 on a late 2013 iMac 27" with 16 GB DDR3 RAM and a 902 GB free space Fusion Drive. Speedtest indicates a download speed of 839 Mbps. I deleted ALL of my playlists as indicated in this thread!

Still it is taking 1'14" to start up Apple Music. That is a whole 1 minute and 14 seconds.

Maybe it's better to spend my money on other streaming services?

Good for you. I deleted even all of my playlists! What can i do more to have some more Apple Music speed? Delete all the music i downloaded before? There is even more: it's not only Apple Music that is soooo slow … even something as a login on iCloud on Safari is taking so much time.

From the start of this thread till today been almost 3 months, but dont see a response from @Apple not sure why. I have the same problem and everything else works perfectly fine. i went through the whole thread, some say deleting playlists etc.. what is the real solution pls? Help is much appreciated.

Apple doesn't give a **** about us. As an example, my own case: I contacted them back in January about the fact that Genius didn't work (iMac version of the Apple Music app). Since then I've been bounced around from one counsellor to another, without any solution. They had me reinstall the app, reimport my whole music library (over 75000 songs), reinstall Catalina, and I am not going to list all the other stuff they tried. Still genius doesn't work, but worst of all, the manipulations they made me try made things worse: I ended up with multiple playlists and playlist folders (from 2 to 6 or 6 duplicates...) and the app had become unusable, so slow even a simple click on anything mede the spinning beach ball appear for 10 seconds or more. I tried to erase the duplicates but they kept on coming back. All that time, I had communications with senior advisors who were supposedly escalating the problem to engineers. At one point, I had enough and asked the last senior advisor to reset the iCloud music library so I could start over the whole thing. But I was denied, no explanations, the engineers did not to do that, and asked that I sent a screen video of what was happening... That was after countless exchanges and hours on the phone with their colleagues! I did send them the videos, only to have them tell me they could not open them and the advisor, in her last communication, wrote me that she would reach out to the engineer about that. Since Ethen, nothing even I sent her 2 more requests. After many manipulations (erasing playlists gain and again), for some reason they stopped reappearing and I almost don't see the spinning beach ball and the program is usable again. No thanks to all those Apple clueless employees who did more damage than help with their trial and errors.

Natalie (Senior Advisor from iTunes Store Support), Calee (senior Technical Advisor), Moussa, Alexandros, Perla, Tahjay and some others I didn't note the name: do you recognize yourselves?

These are some of the names of those people who are supposed to help us. Especially you, Natalie, the one who decided to stop answering and left the whole thing without a solution!

Works customer service ever! I am actively trying to find an alternative to this darn software.

Rjaipal, chrysbar, and all the others who are suffering in one way or another … courage. It seems Apple is only concerned about its profits, not about its users! Today in the news: Apple worth 1.5 billion US dollar. That is 1,500,000,000 US dollar. Really, for the first time since i started using Apple devices [1988] i'm thinking of switching!

Similar problem here. Apple music desktop app super slow, keep freezing, I don't even have a local music library. Today is my fourth day talking to different Apple support people. They even reinstalled my OS Catalina and the problem got worse. Now I'm waiting on the phone to talk to another apple support person.

I’ve wasted probably over 100 hours of my life talking to support and trying fixes they recommended -

now, I’m resigned to just putting up with it - I think the problems cropped up even before iTunes was done away with. it’s better now than it was last year

Mine is still running extremely slowly. It takes about a minute or more for the library to be playable. The cloud icons are all grayed out and it is impossible to play anything until then. Meanwhile, my old computer with the old operating system (and old Apple Music) can just open and start playing music in a matter of seconds. Also, my phone and Apple TV is able to load all the music within seconds. Why does it take so much longer for the Mac to process the music?? Why do we get these messages saying, "Loading your iCloud music. This may take several minutes?"

I have the exactly same issue. The "other" music app runs at the light speed.

Apple Music takes ages to load library (it's is not that big) and musics are greyed for a minute or two. Sometimes I need to restart the app several times to be able to listen to something.

I've had this issue for a while, also with the new podcast app.. hoping the new software helps. I do have a large Apple Music library, around 800 gigabytes, but Apple doesn't claim there's a limit to amount of songs you can have.?.