Updating apps using iTunes 12.6.5.3

I've been using iTunes 12.6.5.3 to update and sync my IOS apps for quite a while now. But a few days ago it stopped working. When I hit the "Update All Apps" button in iTunes, it displays "Downloading xxx", "Downloading yyy" and continues through all apps that's available for update, but nothing is downloaded. Looks like a server problem, but no error messages are displayed whatsoever. Updating the apps via each of my IOS devices is of course working just fine.


Any ideas?

iMac, macOS 10.12

Posted on Mar 21, 2020 4:30 AM

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Posted on Mar 28, 2020 3:20 PM

I've got this problem too. Anyone tried using iMazing or Apple Configurator 2 instead?


I trked Apple Configurator 2 and it did update the app on the phone, but I can't see the download anywhere. I guess I was hoping that if it downloaded then I could copy it to iTunes for future use...


A quick google search later, I found it here:

~/Library/Group Containers/K36BKF7T3D.group.com.apple.configurator//Library/Caches/Assets/TemporaryItems/MobileApps/51A7935F-F02E-48B3-A807-86EE722C787C/1380676511/BBC Sounds 1.16.1.ipa


So I used a command like this to copy the file somewhere useful:

find ~/Library/Group\ Containers/K36BKF7T3D.group.com.apple.configurator/ -name "*.ipa" -exec cp {} /Volumes/QNAPRAID/itunes/ \;


From there I can drag it into iTunes.


It only seems to download apps that you actually have installed on the device. So if you have several devices and different apps installed on some to others, you need to perform the update on each.


Also I'd not used Apple Configurator 2 before so wasn't already signed in to my personal itunes account. There is no meaningful error if you are not signed in - it just doesn't let you update apps.


I don't see this as very useful long term, but as a short term fix it may be ok.



110 replies

Mar 30, 2020 3:00 PM in response to johpo01

Yep, I'll add my voice to the chorus. I've been using iTunes to handle syncing of apps, music, & podcasts to my iDevices, and to keep a local backup of each device. While I realize Apple's done away with that with the latest MacOS, I can't upgrade to that because of apps that are in my daily workflow, and even if I could I'd find it a regular annoyance - much easier to handle all my downloads from one place and sync to the iHerd than have to update each device individually.


As of right now, I have 60 updates for iOS apps that have failed to download for the last two weeks. This issue cropped up a year or more ago, and magically fixed itself; I'd definitely hope the same thing happens again, but I'm not holding my breath.

Apr 1, 2020 7:14 PM in response to ArthurBA

Thanks you ArthurBA, this should help a lot. I did not realize getting a new app thru this version 12.6.5.3 was also broken, hadn't tried. Nor do I use this version in my Win 10 Itunes. Doubt Apple intends driving us to Win version, but it would be a possibility since it works OK.


Re Annabelles post above, have filed a report on the link posted, and am working my way thru the 40 or so apps that wont update- posting her suggested script. Hope that will help as well to get them moving on this.

Apr 4, 2020 3:54 PM in response to BobW0904

BobW0904 wrote: So WHY Apple thinks we don't need this version to work is unclear to me.

Apple has decided to release macOS versions and apps on a schedule. This has resulted in the release of a lot of buggy, half-baked software with little thought to usability. End users are also responsible as they reflexively update software, whether warranted or not, just to get the latest shiny new trinket.


At one time Apple had great software, well thought out and indeed, "it just works". Those days are gone and now it's mass market driven; all about making a lot of money. As usual, whenever something becomes cool, it no longer is cool.

Apr 5, 2020 1:03 PM in response to John Purins

This is what I think too 😟

They don't care anymore just money money 🤑

Sad

I heard Bill Gates talking few days ago: I like him more than I did ..maybe because he's doing a great philanthropy job and is far from computers 😉

We need to hope that someone will come back to rescue the rotten apples as it happened in the past when Jobs rescued Apple from J.Sculley , sigh

Dreaming

Apr 28, 2020 10:59 AM in response to The Blues

Thanks the Blues , so today after reading your post on encrypted backups, I have found a couple of support articles (see below for link if the page allows links) on iTunes back up, and it does not sound like any apps are backed up in either regular or encrypted. It actually says a lot of things are not backed up in either one, making me question the phrase "backup" for being really much at all.


Regarding the issue covered in the thread, I think using the latest iTunes software, with either backup type, to backup to iTunes just records the settings you have for each app, not the actual app data. So a rebuild or transfer to new phone still needs internet to load the bulky apps themselves. That is why iTunes 12.6.5.3 is wanted/needed for everyone wanting to keep it operational.


https://support.apple.com/en-us/HT205220

https://support.apple.com/en-us/HT204136



Can you let us know where did you see that the apps on each device are backed up in an encrypted backup too?






Apr 28, 2020 1:24 PM in response to johpo01

I have used this method a couple of times when getting new phones and it has restored an exact copy of the previous phone including apps onto the new phone. As far as I’m aware, it uses the information in the backup, which includes the apps. I presume it’s the apps stored in iTunes. The only thing I had to manually reinstall was some films that I had manually put on. Hope that helps

May 1, 2020 7:41 PM in response to The Blues

Does any one else know if you can backup an iOS device to a Mac running iTunes 12.6.5.3 AND also back up same iOS device up to another PC running Windows 10 iTunes version 12.6.5.3 ?


I think there is some kind of reason you cannot actually backup same device to two different iTunes, but am not finding anything on Apple support for iTunes about it.


I understand from other posts that Win 10 iTunes 12.6.5.3 is working still to download and also backup iOS apps, so am thinking about using it instead of Mac version iTunes 12.6.5.3 for apps. But all music and other stuff now is in Mac version and don't want to lose that.

May 5, 2020 10:31 PM in response to John Purins

iTunes Package Contents changed on 19th March 2020 (right click iTunes>Show Package Contents.... and navigate the various folders to see content change dates)


Does anyone know what would happen if an earlier version of these Package Contents were to be restored - e.g. via Time Machine?


And would iTunes simply override the restored version again?


Thanks for thoughts/knowledge re.this




Thanks for thoughts regarding this


May 10, 2020 5:32 AM in response to gerard morgan

Without knowing a myriad of details about your system, it's impossible to answer your question. The iTunes.app package modification dates may vary depending upon macOS version, iTunes version and Apple maintenance updates that have been applied.


In general, unless you're a programmer who's intimately familiar with macOS and its various subsystems, modifying any executable is ill-advised.


If you want to experiment then do that in a virtual machine, with copies of your data files, so that there is no risk to your production machine.

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Updating apps using iTunes 12.6.5.3

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