Watch shuts down during exercise


My Watch series 2 sporadically shuts down during exercise. I can be swimming, walking, or biking. It will start tracking the exercise and then at some point later during the workout I’ll look down at my watch and it will be totally off, requiring me to turn it back on. Never shuts down at any other time. only when the exercise is running. I noticed this began after it updated to watchOS 6.1.3. I’ve reset it, erased it and reinstalled from backup without improvement. It’s not the battery because once it restarts it’ll be fine the rest of the day(s) until I workout again. The workout power saving mode has been on for years and has not been a problem in the past. I have very few other apps on the watch, too. Pretty basic set up.


Anyone have this occur, too? Bug? Does Apple know?

Apple Watch

Posted on Mar 21, 2020 12:26 PM

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Posted on Sep 19, 2020 12:47 PM

To me, it sounds like the most likely cause is battery degradation. As batteries get older, they sometimes no longer discharge in a graceful way. In a “normal” battery discharge, the battery voltage declines gradually as the battery is being discharged. When a Li ion batteries get older, they sometimes experience sudden, large, unexpected voltage drops during discharge, especially if the discharge rate is high. The watch electronics need a certain minimum voltage to operate properly. When there is a sudden, unpredictable drop in the battery voltage below the minimum level, the watch cannot react fast enough to handle it gracefully, provide warnings, etc. It just dies or attempts to reboot as many people have described. The various solutions that people have offered such as turning off WiFi, background apps, etc. are all actions that reduce the load on the battery, i.e. the discharge rate. Under low/normal load conditions, the battery voltage may behavior ok and decline gradually, but under the higher load conditions, the sudden voltage drop may occur. When the watch is in exercise mode, it is continuously active, and also measuring heart rate, both of which add a lot to the rate of battery discharge, thereby setting up the conditions for the voltage crash and the watch shutdown. You can employ the “workaround” strategies of reducing load by turning off WiFi, etc., but this is likely only a stopgap as the battery performance will continue to decline and, eventually, even the reduced load will be too much. My suggestion is that you consider having the battery replaced. I think Apple will do it for $79, or you can take it to a variety of repair shops. I suppose there are kits to do-it-yourself, but I don’t recommend it, especially if you care about the water resistance.


I have a Watch 2 that is experiencing this issue. Turning off WiFi has helped, so I will use it this way for awhile, especially since it is an old watch that I only use for exercising. (I have a newer one for other times.). But I think the battery’s days are numbered...


I see that some people have sent their watches into Apple, and Apple has returned them saying the diagnostics check out ok. But unless their diagnostics test the watch under high discharge conditions, they may not detect the problem. The rate of battery discharge and voltage decline under low load conditions may look ok in their diagnostic test, so they may think that the battery still has adequate life left.

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242 replies

Apr 7, 2020 6:11 PM in response to BChach

If anyone is following this thread, I have tried to restore the OS from backup more than once, turned off settings such as energy saver described, etc. I have even deleted all but the few apps I actually use and yet there is no resolution to the crashing. There must be a bug in the system because the watch still shuts down during exercise tracking regardless of what I do. The watch functions just fine in all other aspects so it must be a bug. Is there any way to get further assistance on this from someone or to report the issue to someone? Thanks.

Apr 28, 2020 2:29 PM in response to Community User

Even with the updated software and pairing as new watch vs restoring from backup my watch still goes into power reserve and shuts down. It happened today after working fine for a few days of exercising then a few minutes into the workout I saw it went to power reserve mode and shut down. Turned it back on, workout timer was still running, oddly, and it continued to work normally. Battery level post working out is 50%, plenty of power so why go into power reserve mode then shut down?

May 15, 2020 9:50 AM in response to fred9255

What model is yours, btw?


Mine did the same thing yesterday after working well for several days. I did have apps open, though, and I know this because when I scrolled through the open apps on the watch to find the Workout app, each app "square" was see-through, so I knew something was wrong at that point. Sure enough, it crashed when the workout started.


Let us know how the resetting via Apple works out. Mine is out of warranty/Apple Care so I probably won't be able to do that with mine (2.0).

May 25, 2020 1:07 PM in response to BChach

This is happening to me only in the open swim app, and to a fellow Apple Watch swimmers. This is a new event as the app has correctly recorded my open water swims before March 2020. I asked the other swimmer why they were wearing 2 watches. One was Apple Watch the other a Timex Quartz digital. She said the Apple Watch has stopped recording swim. I too have come to wear 2 watches to record swim accurately.

Jun 3, 2020 6:07 PM in response to BChach

My wife's Série 2 also have this issue. But really sporadicly. Only when she does workout (she only does runs). Usually on longer runs (like 10km and above). I have not try to fix it yet as I was suspecting an old batterie issue, but as per other people's comment it could be a software issue. Anyways, I doing the latest upgrade now and will try to get is solved in the next few days. Not so easy when the watch is not on my wirst :-)

Will post back on the results.

Alain

Jun 4, 2020 12:48 PM in response to Trish

I have the Apple Watch 4 with GPS/Cellular. Have had all the same problems as others and talked to Apple Support who recommended sending the watch in. Since it is out of warranty, I would have the option of buying a used one if necessary. Not worth it for me. Watch is currently shutting down once every 2-3 weeks and improving. I have been shutting down all apps before starting a run and within the last 2 weeks, have been putting it in Airplane Mode, which I think has helped, but not sure. Very unpredictable problem and hard to pin down.

Jun 19, 2020 12:44 PM in response to pznatti

So.. this is still an issue, but here are some things I have noticed: (I use the workout tracker every day so I'm compiling a lot of trends.. I guess)


If I make it past 5 minutes it almost never shuts off.


I f I catch it right away in the first 5 minutes if it does shut off, and restart the watch and pull up workouts as soon as I notice... I don't lose any of the effort and it even accounts for the time it was "off"...


Now.. that said.. I have also had it shut off when not working out of I was checking Heart Rates.... and twice now, when it shut off during heart rates, when it came back it zero'd out my rings. (They are on my watch face) I had to go to the actual rings, and then change watch face, and then change back to get them to re-propagate.


so.... there we still are....

Jun 22, 2020 8:51 AM in response to AmandaWVK

Well I tested my watch Yesterday after its return from Apple. Apple “could not duplicate” fault. Recommended I set up as new. I did. My fellow swimmers registered a 1 and half mile swim on their Garmin. My Apple Watch recorded a 4 minute .15KM swim. My $30 Timex 1 hour 14 minute swim. After 4 minutes the watch turn off. I do not swim with the iphone. I will try with WiFi off. Which series do you have, the 3 has GPS enabled.

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Watch shuts down during exercise

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