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Level 1

4 points

Apple TV keeps trying to log in to a deleted user account

My Apple TV keeps asking me for the log in credentials for a deleted user account.

I made sure this account was deleted in the Settings and also under Previously-Used emails. I have also restarted the Apple TV in the Settings (numerous times). But when I click on the Music tile, it will once again ask for the log in password of the deleted account! So frustrating! Any help?

Posted on Mar 23, 2020 5:40 PM

Best reply

rkaufmann87

Level 10

140,700 points

Posted on Mar 23, 2020 6:04 PM

Unplug it for about 10 minutes then retry. If the account still shows up it may not be deleted. If the problem persists please contact Apple for support.

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Apple TV keeps trying to log in to a deleted user account

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