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Gulnazz Author

Level 1

50 points

Iphone XS storage full on bootloop want to update software no restore!

My Iphone XS is on a bootloop and is showing error 14. I dont have anything backed up (I know stupid of me- I thought it was backing up to iCloud this whole time and it was not!) and it does not allow me to update my software. Is there any other way besides restoring? Like any other iPhone data loss user, I would do anything to retain my data =( I called a 3rd party data recovery agency and they had no luck either with Error 14 and it meant my storage was full. Also if I keep trying does it cause data corruption? Please help.

iPhone XS Max

Posted on Mar 24, 2020 2:31 AM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

414,128 points

Posted on Mar 24, 2020 2:39 AM

I am not sure what all this agency has tried. You said: "I called a 3rd party data recovery agency "

With the limited information that you have provided, I had to guess the problems faced by you. Some of it can be understood by reading below

You have not mentioned this either:- If you had turned on iCloud and iCloud Photos, your content is automatically stored in iCloud.

iCloud backup doesn’t include information already stored in iCloud, like Contacts, Calendars, Bookmarks, Mail, Notes, Voice Memos, shared photos, iCloud Photos, Health data, call history, and files you store in iCloud Drive.

Connect iPhone to Computer / Mac

Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support

If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...

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Similar questions

115 replies

FurkanZY

Level 1

12 points

Jul 15, 2020 7:39 AM in response to fabiano113

is there a solution yet? we need a solution for this Apple!

Mcboca

Level 1

8 points

Jul 15, 2020 8:51 PM in response to Gulnazz

I have eliminated almost all my apps and it did nit change the storage amount. It is still showing as full. Is there anything els I can do or did I not do something right

Mcboca

Level 1

8 points

Jul 15, 2020 8:53 PM in response to Mcboca

B Y the way this is on my I pad, where storage is full

Jul 16, 2020 6:48 AM in response to SravanKrA

The phones will not reboot if full. Bottom line. Not much anyone or anything can do, it’s a software/hardware design problem.

Jul 20, 2020 3:28 PM in response to VicWoz

Don’t waste your time - nothing they can do.

Jul 20, 2020 8:55 PM in response to Gulnazz

Same thing is happening with my iPhone 6s Plus. I really dont want to lose all my data :(

Jul 20, 2020 10:02 PM in response to Burgieman

Theres nothing they could do? I still dont understand this issue. Why does it get stuck like this if the update cant install?

Jul 23, 2020 6:09 PM in response to firasfred

Isnt there a way to stop or reverse the update so the phone can go back to normal or something? I havent backed mine up in two and a half years and really dont want to lose all my data.

Jul 26, 2020 8:45 AM in response to nikhil2206

Same here. Cant believe theres no solution.

Jul 26, 2020 12:43 PM in response to VicWoz

Did you go? What did they do?

Jul 28, 2020 3:15 PM in response to Burgieman

This means it’s better to not take it to the Apple store and let my phone stuck on the logo until they come up with a solution . Or is taking my phone to a data recovery place a good idea ?

Jul 28, 2020 3:23 PM in response to Gulnazz

Please create a solution to be able to reboot the phone when full please ! 🙏🏻 I don’t even. Are about the phone I need my data

Jul 30, 2020 12:41 AM in response to Gulnazz

we have the same problem. Is there any other ways to resolve our problems? I am also desperate at this point. My data are more important than my phone. PLEASE HELP.

Aug 6, 2020 1:19 PM in response to Gulnazz

this is pretty much my same problem to the T.

Aug 14, 2020 9:06 AM in response to Gulnazz

Same problem, hope Apple fixes this :(

Iphone XS storage full on bootloop want to update software no restore!