I can’t add additional callers using my iPhone 7plus running IOS 13.3.1. I used to be able to do this while on IOS 12. I took myself off of WiFi. I use Verizon as my carrier. I call the first caller and try to add a second. The second call goes on “HOLD” and then everyone is disconnects. Help??
iPhone 7 Plus
Hey Dragon2dragon,
Thank you for using Apple Support Communities!
I see from your post that you're having trouble adding someone to a conference call. I'd be happy to help out.
I'd recommend confirming the steps here have been done:
How to make a conference call from your iPhone - Apple Support
Let us know if you're still having trouble.
Cheers!
THIS DID NOT Solve my problem.
My carrier, Verizon, confirmed that conferencing multiple calls (up to 5) is supported by my plan. In fact, their instructions for how to do this on my iPhone 7 Plus are exactly the same as Apple’s instructions. I was able to make this work only once.
AFter I call the first caller, I press the + to add a caller. I see the original caller placed on HOLD. After I dial the second caller and successfully connect, I press the “merge calls” button. Nothing happens for a few seconds. Then the “HOLD” button is lit. If I wait a bit, without touching the HOLD button, the call gets disconnected. Similarly, if I press the HOLD button, I also lose both callers. Now what? I have the most current IOS, by the way.
Still NOT resolved. My carrier plan supports this feature. I tried conferencing from another iPhone 7 which is still on IOS 12.3.1 (which is what was on my iPhone7 Plus until I recently upgraded it to IOS 13.3.1) and the other iPhone can conference calls easily. I have tested this while calling via WiFi and just on the usual carrier service. Same results. What do I try now??
Can’t conference additional callers after 13.3.1 upgrade
