iPhone 7 mic not working

My iPhone7s suddenly stopped working. The voice memo button won’t work. When I record a video It doesn’t record sound. I can’t use the speaker button during calls. During calls I have to use Bluetooth headphones or else I won’t be able to connect to my call. The speakers work just fine. My phone wasn’t dropped nor did it get wet. I restarted my phone, factory reset but nothing works. Also my WiFi button is disabled. I called Apple but they have no idea. Please help.

Posted on Mar 24, 2020 6:27 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 24, 2020 6:29 PM

Most likely the Audio IC has come loose or failed. You will have to do an out-of warranty replacement of the iPhone. Click on the Contact Support link at the top right of this screen to start the service process.

4 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 7 mic not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.