After update from 10.15.3 to 10.15.4 external displays doesn't work via docking station

I have two macbooks pro (2017 and 2018). I installed update of MacOS Catalina today to 10.15.4 and my DisplayLink D6000 docking station doesn't work from this point. I installed beta drivers of display link from a customer, but it didn't help. So, the only option is to connect displays via the apple adapter and hdmi, which is weird because you need 2 for 2 external monitors.

MacBook Pro 13", macOS 10.15

Posted on Mar 25, 2020 3:13 AM

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Posted on Mar 26, 2020 12:01 PM

I found a workaround, and I'm now able to use docking station charging my Mac and extend monitors to three


How is what I did:


  1. Disconnect all cables to docking station and power it off for one minute.
  2. Uninstall Displaylink driver on my Mac, and restart Mac per onscreen instruction.
  3. Power Off Mac, not restart.
  4. Wait for 30-sec, and start the Mac.
  5. Download and install Displaylink driver 5.21 from https://www.displaylink.com/downloads/file?id=1478, and restart Mac per onscreen instruction.
  6. Power on Mac. Login Mac.
  7. Connect monitor and power cables to docking station.
  8. Connect Thunderbolt cable from docking station to Mac.

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310 replies

Apr 2, 2020 9:08 AM in response to skEzio

Just updated as well and my external display via USB-C to Displayport isn't working when I connect it to the 2nd USB-C port on my 2019 13" MacBook Pro. Only works when I connect it to the first USB-C port. I'm on the back MacBook Pro with two ports.


Update: I tried resetting the SMC and it has fixed the issue, both ports work again for the external monitor.

Apr 9, 2020 12:53 PM in response to MartinMBP16

Apple just released a supplemental update for 10.15.4, to include “resolves issues where a usb-c port in your Mac may become unresponsive”. Just wondering if anyone had tried this. My dock is working okay when I reverse the two usb-c ports, it looks very strange but at least working okay for the past few days. Kind of hesitate to try any new update......don’t want any surprise

Apr 18, 2020 1:35 PM in response to danieng75

Okay so I just switched to this found on Amazon -


USB C Hub, USB C Docking Station, QGeeM 12 in 1 Triple Display Type C Hub to Dual 4K HDMI & DP,USB C to USB Adapter,100W PD, Gigabit Ethernet, USB C Card Reader,USB Docking Station



It's money spent, but works perfectly and much smaller than the old D7000 I was using, plus portable.



Hope this helps anyone open to the idea of purchasing a new dock.

Jun 3, 2020 3:20 PM in response to ptitdav13

Hi All,

I ended up reverting to a time machine backup with v. 10.15.1 and now it's working as it was.

I spoke to Apple support for hours with no luck who then created a ticket for their engineering team. By the time they called back 24hrs later to try some more things I had reverted back as i need this for work. He also mentioned that "they have not had many reports about this, so they need to troubleshoot"... Seems faily well known on the forums, but if you have the time and no backup it might be worth contacting them.


Note: I also spoke to Alogic who basically said it was on Apple's side, however, mentioned that updating the DisplayLink drivers was a workaround for some of their products (not mine as it doesn't require any drivers). Hope this is able to shed some light for someone.

Mar 28, 2020 1:53 PM in response to skEzio

All solutions up-to-this point are

  • reset PRAM
  • reset SMC
  • Buy new Thunderbolt to monitor connectors
  • Install new driver or re-install old drivers (if any, none on my MBP)
  • or revert back to 10.15.3 (that's what I had to do).


I read that Apple changed the display system, so eGPU's now work as they should, looks like that fix introduced a bug. Lets wait and see: Apple probably knows about this bug, so now we have to wait.


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After update from 10.15.3 to 10.15.4 external displays doesn't work via docking station

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