After update from 10.15.3 to 10.15.4 external displays doesn't work via docking station

I have two macbooks pro (2017 and 2018). I installed update of MacOS Catalina today to 10.15.4 and my DisplayLink D6000 docking station doesn't work from this point. I installed beta drivers of display link from a customer, but it didn't help. So, the only option is to connect displays via the apple adapter and hdmi, which is weird because you need 2 for 2 external monitors.

MacBook Pro 13", macOS 10.15

Posted on Mar 25, 2020 3:13 AM

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Posted on Mar 26, 2020 12:01 PM

I found a workaround, and I'm now able to use docking station charging my Mac and extend monitors to three


How is what I did:


  1. Disconnect all cables to docking station and power it off for one minute.
  2. Uninstall Displaylink driver on my Mac, and restart Mac per onscreen instruction.
  3. Power Off Mac, not restart.
  4. Wait for 30-sec, and start the Mac.
  5. Download and install Displaylink driver 5.21 from https://www.displaylink.com/downloads/file?id=1478, and restart Mac per onscreen instruction.
  6. Power on Mac. Login Mac.
  7. Connect monitor and power cables to docking station.
  8. Connect Thunderbolt cable from docking station to Mac.

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310 replies

May 21, 2020 9:17 AM in response to BradSP

Not sure if it's been mentioned here already as I haven't been keeping up with the discussion, but I found a fix for my Dell D6000 docking station. I read several people early on saying updating the dock's firmware might help but requires a Windows PC. I had an old Windows desktop I rarely use anymore so I hooked it up and was able to update with the D6000 Firmware Update Utility (https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=jw5xm) in about 20 minutes. Plugged it back up to my Air running 10.15.4 and it immediately recognized my two Dell monitors and is charging the MacBook like normal. It's only been 30 minutes or so, but so far so good.


Before all this, I did download DisplayLink Manager which didn't solve any issues at the time. When I hooked the dock back up to my Air, the DisplayLink Manager needed permission for screen recording, which I granted. Not sure if this is a necessary step, but there is a note on the right side of the download page (https://www.displaylink.com/downloads/macos) talking about MacOS 10.15 issues with a link to some more info on how to unblock DisplayLink Kernel Extensions.


Thought this might help some with the same dock as it was an easy fix for me, and the DisplayLink Kernel Extension information might help others even if they aren't using a D6000 dock.

May 27, 2020 6:03 PM in response to joãofromevora

I have a support case with a senior applecare advisor open since May 2. Got a response yesterday...


"I have a request from the same engineer I spoke with last time. I haven't heard anything yet but I’ll reach out again tonight."


No fix, no idea. I would say just wait to upgrade since 10.15.5 also does a Bridge OS firmware update that might break something else specifically to you.

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After update from 10.15.3 to 10.15.4 external displays doesn't work via docking station

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