Hi,
I have a 2018 iPad Pro and after upgrading iOS 13.4 I can no longer see videos not purchased on iTunes through the Apple TV app. Every time I get the message “there’s a problem loading this content”. I’m desperate.
iPad Pro, iOS 13
TigeyRai wrote:
I’ve figured out the problem. It’s with AAC surround sound audio. My content works if I use AAC 2-channel audio or AC3, but AAC 6-channel audio, which is what most of my videos are, is the problem. Fortunately it’s easy to convert the audio so that it works, but still annoying since I have several hundred videos that will need converting.
It may still be a bug, or Apple decided that AAC surround sound was no longer acceptable and didn’t tell us.
You can set up a batch encoding pretty easy. I would just add another audio stream instead of replacing one.
It's smart enough to search for a compatible stream before it gives up.
FFMPEG would sail through that pretty quick.
MyNameIsOliverQueen wrote:
*EDIT* Misread initial post as I don’t use Apple TV app for anything other than the apps that sync in with it such as Amazon, Disney+, etc. I use Plex mainly for watching anything I haven’t purchased as digital media & ripped from my own personal original Blu-ray/DVD collection (Other than one offs that I might have on a USB-C thumb drive to not mess up the index on Plex)
No issues with my 2018 iPad Pro on 13.4.1 with playing back ANY video thru any app. Ripped MKV/MP4 video plays fine off of USB stick via Files or Readdle Documents, as it does from my Plex servers in my loft over the network in the Plex app. Amazon Video, Vimeo, YouTube, Netflix, Disney+, Apple TV+ (for iTunes purchased video including 4K), etc are all fine as well. The only issue with video apps that I have had since buying the iPad Pro a couple of months back is with the ITV Player app that wouldn’t go past a grey screen until last night (ITV must have done something to resolve it at their end as nothing changed here & now works again).
Can’t offer anything other than what has already been mentioned but like most of the issues that get reported on here, some people may be affected & others aren’t with same hardware, software, etc & no real reason to why the problem exists!
No real reason?! You should read the whole thread.
Your Plex server is transcoding audio when streaming to devices with identifiers from Apple/Android.
What container/codecs are you using?
One more try.
Apple devices are very compatible with H.265. Otherwise 4k and HDR wouldn't work, for example.
What did you use to encode these videos, what program, what version and what profile?
You shouldn't be running beta unless you're a developer. If you're here talking about this, my guess is you're not.
Where were these movies purchased from?
What container or codec are they in?
You have to read this thread if you want any assistance. The solution to your issue is most likely within the last two pages.
Same. 11” iPad Pro LTE 2018 version. Worked fine with EVERY ITERATION OF iOS EXCEPT 13.4. I tried playing in Infuse and nPlayer. SAME ERROR.
@apple of all the times to introduce a software bug! Are you kidding me?
Is this a doj & FTC worthy complaint regarding an attempt by @apple to force us to buy content through iTunes to boost short term revenue and profits? Even if this bug lasts for a couple days it’ll be million$ for @apple considering everyone is stuck @ home.
Mods delete this post and I’ll take a screenshot and include it my complaint.
Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel, but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.
Ehy I have legal videos that I can’t watch with iOS update and in any case I expect Apple to respect my privacy and not spy on my library without my authorization. This is not Big Brother. Simply Apple turned my iPad into a product I hadn’t bought.
Then you don't understand bugs. A bug represents an unintended action or failure within the confines of normal operation.
In this case, the codec and container requirements were set three operating systems ago to ensure future compatibility. This was not Apple that set these standards, These were set by ISO.
Since nobody here wants to do the legwork, I'm out. I can't help people who have zero interest in helping themselves.
No sorry, and I can't find it with a quick Google search. It's a programme I have used for a long time and is simply called MP4 Tools. It may not be available anymore but it was free and was updated a few months ago to handle H.265 conversions which it couldn't previously do, which is where my previous problem came from.
What's your opinion on the fact that the same videos still work on the previous OS version on other devices but not 13.4 though? I'm grateful you're trying to help but I don't see how this is an encoding issue. Several people are reporting this same problem since upgrading to 13.4 including on older devices so it's not a 2020 iPad Pro issue either. 13.4 appears to be the problem, whether intentional or unintentional, though I hope the latter.
MichelPM.
MichelPM wrote:
We are not allowed to discuss any procedures about ripping any type of commercial tv/movie content and Apple doesn't spy onanyone, but they have, in the past, shutdown avenues that made it possible for stored, custom ripped commercial content from playing on both Macs and iOS.
I'm not discussing that at all and you are speculating on the intent of others and myself here.
I post MY OWN videos on my site that are free from copyrighted material.
use a third party app on my Mac for this purpose.
I custom rip such content, but my workaround for this has not been affected by the recent iOS updates as I have been using a third party wireless drive with an iOS third party wireless drive app that allows my content to still be played from this external, wireless drive and NOT played directly from Apple's TV app.
That doesn't help this situation.
gain, specific discussions of the apps and procedures to do this cannot be discussed here under the User Agreement Terms of Use of these support communities.
Again, stop putting words into my mouth. I never said anything related to that. Your assumption is not my intent.
They all still playback perfectly fine in the TV app on my MacBook Air. That is why I am calling it a bug.
I can open them in another app on my iPad but transferring is a pain since I can’t just plug in and sync it.
I understand the underlying content security issues but there are plenty of other apps that allow you to copy content and play it back off of an iPad (Netflix, Hulu, Sling, etc.) This was all litigated before with VCRs and the DCMA, but if Apple is truly worried, they should let people know. And fwiw, your continuing insinuation that I am doing something wrong is not helpful, if it isn’t a bug particular to iOS 13.4 why does the exact same content play back in iOS 13.3 and in the Mac desktop apps?
Here you go. Show us your brilliance. Here are two profiles, one that plays back and one that doesn't. Tell me how I encoded them differently.
I think it is possible that the issue may be 6ch vs 2ch but I will have to re-encode the content in 2 channel to check, but if that is the case, it is almost certainly a bug.
MyNameIsOliverQueen wrote:
Using a mixture of x265 & x264 for video codecs & mostly encoding now with 128Kbps AAC 2 channel stereo to save server space (& watch wearing headphones usually). There are quite a few files encoded with DTS 5.1 also. The Plex server shows Direct Stream for both video & audio on any video I have checked through it. All the devices accessing the Plex servers other than the Windows PC’s are using the Plex App from the App Store on the iPad’s, iPhones & Apple TV 4th gen boxes. Any files smaller than 4GB that I have tried playing back from a USB-C stick via Files all have played back with no issues.
https://discussions.apple.com/content/attachment/adf131f8-571f-477c-af90-47944962ec9c
The “no real reason” was before the *Edit* piece was added & used as a general term for most of the issues posted on this board in not all people are affected by some of the issues reported yet others are. Granted there are some issues that are actual bugs but most reported issues are not. I don’t see why there is so much aggression in some posts when people are offering suggestions or their own experiences. Not as if it is going to help, more likely put people off wanting to help even if they have the solution.
Well, the aggression comes from people just not wanting to put in the time to figure something out. It's just easier to blame Apple, I guess.
Thank you for posting that. As for the Plex streaming: If I understand you correctly, the DTS is a direct stream? Is this DTS 5.1 or something like Dolby Digital? Are you using AAC (or some flavor of it) for all of your encoding?
I ask because I like to hear what people are having the best luck with. I use HE-AAC as a secondary audio stream for 90% of my stuff.
Thanks.
I should have been more specific and assumed my message would make sense. Sorry.
I have a few terabytes of MP4 that i have legally obtained. I wrote a custom web application based off of the HTML5 video tag, this was years ago... maybe 8 years.. anyway, i play these videos on my ipad and via airplay to an appletv for a very long time. I updated to ios13.4.1 yesterday and the functionally no longer works. But it does function under Firefox.
I hope this clarifies that it appears my issue is directly related to this posting.
I can’t see my videos with IOS 13.4
