Hello,
My macbook camera is not working. The camera light is on, but there is just a black screen. This is across all apps (FaceTime, PhotoBooth). The photobooth camera button won't even work. This has never been a problem until this week. I tried everything- going to terminal and typing the code, restarting my laptop, and updating everything. Any idea what to do?
thanks!
MacBook Pro 13”, macOS 10.15
Hello brynne10,
It sounds like the camera is no longer working on your MacBook Pro in any apps. You've taken some great steps to isolate and troubleshoot the issue, and I'd like to give you some additional steps to try.
If your camera isn't working in apps like FaceTime or Photo Booth, there may be a software or hardware issue to blame. Did this issue occur after downloading a specific app to your Mac? If so, I recommend deleting the app to see if your camera starts working again afterwards.
If there isn't a specific app that caused your camera to stop working, try out these steps next:
If the issue is still present in a new user account and Apple Diagnostics isn't reporting any hardware issues, reinstalling macOS may be the best next step. This step should not remove any of your data from your Mac as long as you don't choose the option to erase your disk. However, I still recommend backing up your Mac first. Here are a couple of links that will explain how to back up and how to reinstall:
Thanks for using Apple Support Communities.
Take care.
Macbook Camera not working
