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When I try to FaceTime with a machine than runs iOS 9, it rings saying it’s connecting but never does with line dropping after a while.
Before the upgrade to 13.4 there was absolutely no problem.
Any idea how to fix it?
iPad Pro, iOS 13
Thank you for your reply brenden dv
Now I had the chance to investigate this a bit more on my side.
I used an older machine with iOS 12.4.6 and I was able to FaceTime with no problem with the iOS 9 machine.
Same applied to an iOS 13.3.1 machine FaceTiming with the iOS 9 machine.
Also I tried iOS 13.4 with iOS 12.4.6, it works.
So the FaceTime problem focuses exclusively on the new iOS 13.4 vs iOS 9.
If you work for Apple I would appreciate it if you could raise this issue internally so it can be sorted out maybe with the next upgrade.
Thanks in advance
Thank you for your reply brenden dv
Now I had the chance to investigate this a bit more on my side.
I used an older machine with iOS 12.4.6 and I was able to FaceTime with no problem with the iOS 9 machine.
Same applied to an iOS 13.3.1 machine FaceTiming with the iOS 9 machine.
Also I tried iOS 13.4 with iOS 12.4.6, it works.
So the FaceTime problem focuses exclusively on the new iOS 13.4 vs iOS 9.
If you work for Apple I would appreciate it if you could raise this issue internally so it can be sorted out maybe with the next upgrade.
Thanks in advance
Hello, leon275y.
Welcome to Apple Support Communities.
From what I've read is that you're unable to connect via FaceTime to a device using an older iOS version. I'd like to help and share with you an article that will help when you can't make FaceTime calls: If you can't make a FaceTime call on your iPhone, iPad, or iPod touch
I'd suggest this article with both devices involved.
Keep me updated.
Cheers!
Apr 3, 2020 1:24 PM in response to leon275y
URGENT!!!!:
Can APPLE PLEASE make a FIX for FAceTime to work on the OLDER VERSION IPads/iPhones... devices so Parents and Grandparents can stay in touch with their children and family and friends during this PANDEMIC!!!!!
Can anyone else help contact Apple to help fix this issue during this Pandemic so everyone can have access to FaceTime... (no matter the version)! This is a dire time for people to connect!!! Thank you for your help !!!
I opened an official support ticket with Apple about this. This is the response received from the tech:
We
have received reports of this issue and I want to make sure we get
this issue resolved as quickly as possible! We’ve reached a point in our
troubleshooting process that requires escalating a ticket to our
Engineering team for further investigation.
What
we're going to do is set up a call from one of our Senior Advisors
over the phone to gather some information from you and your device.
They'll let you know the next steps from here and provide an estimate
on when we'll hear back from our Engineering team.
I can schedule a call at the most convenient time for you.
May I have your phone number, time zone, and best time to call please?
I've been working with Apple support and have sent them debug information to pass along to the developers. In my case, my iPhone 8 was upgraded to 13.4 and now I can no longer to FaceTime Audio or Video calls to relatives running iOS 9.3.5 on their iPads. Prior to me upgrading my device, FaceTime was working correctly.
I suggest to open an official support ticket with Apple so you can get similar diagnostic log files sent to them as well, as this is just a community supported forum.
This tip is worthless, off course one try all that. Apple had to address this issue or let the users know and decide for them selfs if they want to update. The most affected people are the older parents, grandparents in the isolation.
This should be considered a crime if not fixed!
URGENT!!!!:
Can APPLE PLEASE make a FIX for FAceTime to work on the OLDER VERSION IPads/iPhones... devices so Parents and Grandparents can stay in touch with their children and family and friends during this PANDEMIC!!!!!
Can anyone else help contact Apple to help fix this issue during this Pandemic so everyone can have access to FaceTime... (no matter the version)! This is a dire time for people to connect!!! Thank you for your help !!!
Did Apple ever get back with you like they told you??? Many of us are now facing this very problem with our parents not being able to FT with their only iPad version 9....
Thank you for addressing this issue here!!!
Hello, leon275y.
Thanks for getting back to us on this. I'd recommend contacting Apple Support for further help with this.
Cheers!
I have the same issue. After upgrading my iPad Pro 2018 to iPadOS 13.4 I get stuck on “Connecting” screen when calling my parents who use iPad 3 running iOS 9.3.5.
I had the same problem since Mar 24th.
The problem occurred in all Betaversions of iOS 13.4. Facetime connection works only in nearly one of ten try’s.
I don’t have any beta on any device and I have the same issue since installed the latest version of iOS 13.4
Debug information sent to Apple. Devs are aware of the issue and working on a resolution. No ETA.
I totally agree with you on opening an official support ticket with Apple.
Can anyone do this please???
I'm a caregiver for my elderly mother with very limited time...
Thank you!!!
FaceTime: after upgrade to 13.4 cannot communicate with machines running on iOS 9
